Leave a Review Vosker
Peace of Mind
We have the Vosker V300 Ultimate’s set up on one of our tug boats so we can monitor our barges and tugs when they are unoccupied. The rigs are always in different locations, some rather remote and we never have a problem with connectivity. It gives us peace of mind knowing that any time the weather turns bad, we can simply open the app and check on the rigs. It has saved countless hours, money and loss of sleep, not having to physically go check on a rig in the middle of the night anytime the weather turns bad.Show lessOcpiers
VKX good product but poor support
I’ve owned a VKX for 3 weeks. Looks like a great design, but disappointing to have essentially no documentation and poor support, both telephone and chat. It was quickly determined that I needed a cellular antenna extender, which took a week to arrive, but the evaluation period was only a week and not extendable. So I had to pay for a plan before I could even determine the camera worked with the extender. Thankfully it did. There is no documentation and phone support is deficient, leaving customers to hope the default settings work. Support staff don’t understand all Apple iOS settings, so are clueless why notifications don’t work. I had to figure that out on my own. In the end, it appears the camera will work, but the lack of documentation and poor support is frustrating.Show lesssotatwin
Developer Response
Hello; Thank you for taking the time to share your experience with the VKX camera. We’re pleased to hear that the camera works well with the extender and that you find its design appealing. We genuinely appreciate your feedback regarding the documentation and support. We strive to provide clear instructions and effective assistance, and we understand how vital these are for a smooth experience. Our trial period is designed to allow customers to evaluate the camera's performance and compatibility before committing to a subscription plan. We hope this helps in ensuring that our customers are satisfied with their purchase. We recognize that communication and support are crucial, and we’re actively working on enhancing our documentation and support services. We also offer various communication channels, including direct messaging through our Facebook page at https://www.facebook.com/VoskerTech, to ensure you have multiple ways to reach us. Thank you again for your valuable feedback. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re here to support you and are committed to improving your experience.App ok but Vosker 300 camera unreliable
First Vosker 300 camera ok for a few months until pictures all in pink. Received a replacement under warranty. Second camera is constantly losing connection even when last status shows full battery and strong cell reception. Help desk is no help unless you have the camera in hand. Ours is 2 hours away and is down more than working since we can’t continually drive to physically check on the camera. Defeats the purpose of having a camera for remote monitoring.Show lessShirl.k