Leave a Review Lorex Cirrus
Good
The app seems sluggish to load when compared to other apps in general, I can’t compare it to other security camera apps though because I found one I liked and stuck with it for 10+ years now I think. If they could improve the loading without sacrificing the quality it would be great but I wouldn’t want to sacrifice the quality for my impatience. I have a 6 camera wireless now with the receiver connected to Ethernet and cable internet, previously I had an 8 camera wired system and to my memory it was similar in functionality on the app. Satisfies my needs well.Show lessThe Ryan of the Hepps
Developer Response
Hello there, Thank you for your feedback and for being a loyal customer for over 10 years! We apologize for any inconvenience with the app's loading speed, but we are constantly working to improve and provide the best quality for our customers. We appreciate your understanding and are glad to hear that the system satisfies your needs.Good Wireless System
We live in rural area. I did a lot of research & this product was the best, most affordable option. We’ve had our (2) Lorex cameras for about 3 years. The signals are strong, even though 1 camera is about 100 yards away, on our pole barn, from the recording device & antennae. Reason for 3 stars is due to 3 things. A) Audio has never worked.
B)Twice, when a major update or something was needed, it wouldn’t download, load or system won’t “reboot” & their customer service isn’t knowledgeable AT ALL with regards to iPhones. (My alerts come to my iPhone.) I have to pay a 3rd party computer service to get downloads to a PC & then somehow to my phone. (Not sure what they all do but they get it back up.)
C) About 1-2 times per year, I stop getting alerts. Recordings stop. Cameras are stuck on a date 1-2 weeks prior. It’s trial & error on my part getting them to work again. I’m super busy & immediately know alerts aren’t coming in but don’t have time to do all the “fiddling”. (Reboot. Restart.) Sometime it just takes doing all that 2-3 times & then they start working again.
LASTLY- I will say the solar panels work fabulous for both cameras. No glitches or issues there! Even in harsh MN winters, panels & cameras are durable & continue to work. (Until they don’t as mentioned above!)
Would buy again.
**Wish there customer service reps were not off-shore & were versed on all operating system platforms. So, 3 stars.Show lessMamaschuk
Two Issues
First, it is not clear when you try to exclude a part of the picture from motion detection which way it works. Is it the area that is unshaded that is blocked for motion detection or the area that is shaded that is blocked from motion detection? We have bushes that blow in the breeze, and no matter how we set it up they seem to constantly give us notifications of motion. so we need to know, explicitly how to block those bushes from giving us notifications of motion. Secondly, it would be very very helpful If you were to put an option in the app to be able to turn cameras off and on so that if there is something going on in the area, you could turn it off, so you’re not getting 100 notifications of motion. We have LHB926 so make any changes applicable to that model as well.Show lesshynobev
Developer Response
Hey hynobev, we are very sorry to hear about this experience and we would be happy to provide immediate assistance. When you have a moment, please contact our technical support team at: 1(888) 425 - 6739. We sincerely apologize again for this issue, and hope to hear from you soon. Thanks!