Free
An 11yr of Use Review
Cameras are quantity and the system itself is very good…when it actually works which seems to be only when you don’t really care. Have had a Lorex LNR280 for over 11yrs now. Had the entire system professionally installed (didn’t want to drill holes in my house for the cameras), this was pre-wireless days. At least 4x a year from day one the system will not connect. Restart your system, reboot Internet modem, all the basics they give you on the site and nothing.
Generally takes 3-4 calls to “resolve” and by “resolve” I mean after your 3-4 call, once they’ve even remotely accessed your computer to fix it to no avail, eventually YOU the user end up just doing something they never suggested and “oh, ok, that worked.”
Customer support is horrible although call wait times have gotten 10x faster to pick up compared to when first purchased (scary thought ain’t it?!) it got to the point that I just learned way more about this stuff then I ever cared to and do fixes myself. However, after my last fix (myself!) ~6mo ago, once again, only can view remotely monthly when I’m home and phone connected to my Wifi.
I have 3 other systems up and running on my phone for different locations. One app that covers 5 different NVRs all together abs can honestly say I’ve never had to trouble shoot all 3 apps/systems (8 totally different locations; 2 not even in the same county) as long as they’ve all been installed as often as I do with this one on a yearly basis.
Get it together Lorex!!!Skitz-O
Poor customer service
I used to be able to view my cameras remotely using this app. Lorex customer service told me I can’t now because of a closed internet port. That is false. My internet has not changed. They also set me up so I can log in using a web browser to see my cameras. That doesn’t work either and requires a computer and of all things, Netscape (obsolete browser). I don’t understand why Lorex doesn’t just fix this app so it’s compatible with new the iOS. I spent $1600 on my system originally and don’t see why I should replace something that is working just fine except for this app. Please get this fixed.Jerwina
Please update
LorexEcoStratus please update your LorexEcoStratus app I can’t see my cams when I’m away from home I promise you if you don’t fix this I will never buy from you again and will do all in my power to direct people away from LorexEcoStratusmaverick4463