eSky User Reviews

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Avoid eSky at all costs

Please avoid eSky. We booked a flight and cancelled the same day after reading the reviews from others. They barely offered to refund half of the ticket cost when the airline would have refunded the entire cost. PSA, please be careful if this company appears when you are searching to book flights.

Yrorbe

4 months ago

Response from developer

Hi, we cannot find your booking. Please contact us using the form on https://linktr.ee/eskycontact. We will reply as soon as possible. Kind regards, Magda

Horrendous

Not quite sure how I ended up booking through a third party, can only blame myself for that. It’s made everything to do with my flights ten times more difficult, can’t check in, reservation numbers don’t appear to work so can’t load my trip to the Ryanair app, can’t check in on this app because it only loads up two months at a time. It’s cost me hours of fannying around to still be in the starting blocks. I usually avoid agencies like these for that exact reason. Hopefully I can get this resolved before the plane takes off but I wont be using esky again and once this trip is done this app will be getting deleted. Fuming here!!!

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Rob52andahalf

6 months ago

Response from developer

Hi, I'm sorry you didn't like the app. Please send us your comments using the form at https://linktr.ee/eskycontact. This way you will help to improve it. Best regards, Margaret

Scam

Update 2: A few weeks after I opened a case, I was able to get a refund. Therefore, updated the review to 3 stars.

Update: I was able to get back from them via phone. Will update the review once I get a refund.

Never book with this company. They are a scam. The hotel couldn’t find my booking information and we wasted $1000 on eSky. We were not able check in, and there is no way to contact the support. The 24/7 customer service is a bot, and you are asked to key in your credit card information to connect to a real person. A terrible company - they ruined my vacation. Avoid at all costs!!!!

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Atelier Ritz

7 months ago

Response from developer

Hi, to clarify the matter I need your booking number and phone number. Please provide these via the form: https://linktr.ee/eskycontact. Best regards, Margaret

Scam

I booked four tickets, when purchasing the flight they don’t give you the option to choose seats and they don’t assure you whether or not you will have seats, so you may run out of available seats when boarding. One of the travelers contracted COVID-19. I bought comprehensive insurance (allrisk) that guaranteed my money back in case of illness or missed flight. I spent two weeks trying to contact Edistinos company but they didn’t want to help me. They asked me for many documents, according to them, to justify the illness. Anyway, I sent all the documents they asked for and they didn't respond in time until I had to write to them again to find out where my case was going. With one day left before boarding, they sent me an email telling me that the case would pass into the hands of the insurer Allrisk. When I contacted them, they asked me for more documentation and at the end they told me that they won’t cover the loss and I will not recieve a refund even with all documentation in order. So we missed the flight and lost the money. awful!

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Ronald Rolan

10 months ago

Response from developer

Thank you for your comment. We are very sorry for this situation, but eSky has no influence on the solutions proposed by the airline. All refunds are made with the consent of the airline, based on its procedures and terms and conditions. We do our best to help each customer. Unfortunately, we cannot find your booking based on the description alone and relate to your comment. So that we can verify your request and provide all information, please use the contact form: ttps://www.esky.com/about-us/contact, select the appropriate topic, and then provide the eSky booking number and describe the case. This will enable us to analyze the comments and provide the necessary information. Best regards, eSky

Service

Very bad company and terrible customer service I wanted to change my flight date they sent me the link to pay for the change I paid for it I didn’t receive a confirmation yet and after four days they asked me to pay more as the ticket price gone up you should send the confirmation immediately after you received the payment

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پغمان وطنم

a year ago

Response from developer

Thank you for your comment, flight prices change constantly. Please be advised that price and seats are not guaranteed until tickets are issued.

Mrs

Wouldn’t recommend this app or company to anyone …. I bought a flexi fare for my return flight as wasn’t sure when I’d be returning due to surgery and they added it onto the departure flight …. Loads of emails etc and lost all my money as I had to book and pay another ticket through another airline direct for my return trip

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Arican Sunrise

a year ago

Response from developer

Thank you for your comment. Unfortunately, we cannot find your booking based on the description alone and relate to your comment. So that we can verify your request and provide all information, please use the contact form: https://www.esky.com/about-us/contact, select the appropriate topic, and then provide the eSky booking number and describe the case. This will enable us to analyze the comments and provide the necessary information. Best regards, eSky

This is useless

This “company” will sell you a flex pack for you to be able to make changes on your flight for a smaller fee…
It’s a lie, if they decide it, there will be no flexibility and you won’t be able to make any changes to your flight

JoyDomort

a year ago

Response from developer

Thank you for your feedback. Some airlines do not allow you to modify your booking. Best regards, eSky.

WARNING DO NOT USE!!!!

I reserved a car through eSky car rental and because they didn’t provide accurate information about car rental. I was unable to get my rental. They refused to refund my money and hung up on me. My advice is to DO NOT USE its service.

Zumekia H

a year ago

Response from developer

We apologize for the situation and for any inconvenience you experienced. We want your journey to be effortless and as convenient as possible. Contact us using the contact form: https://www.esky.com/about-us/contact and choosing the right category and topic. Please include your order number in the message, so we can resolve the issue immediately. Best regards, eSky.

DO NOT USE!

Booked a flight and had to change the date. Made arrangements around this new date they gave me only to find out when I clicked their link ,that they said was valid for another day, had been cancelled. Cancelled my ticket with the insurance and will only get back $11 out of the $300 I spent. Extremely unprofessional. Please stay clear from this complete scam of a “company”.

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DeFi Drew

2 years ago

Response from developer

Good Morning, Unfortunately we are unable to identify you in our booking system. Please contact us via the contact form: https://www.esky.com/about-us/contact and choosing the right category and topic. In your message include your order number. Best regards, eSky.

Scam

I purchased tickets and a week later they are telling me the payment failed and I need to pay again. The charge is on my card. I’ll revise this if anything changes.

briankangaroo