Leave a Review Popshop.live
Unfair and probably illegal
So on may the 4th of 2022 I was on a”Star Wars day” live hosted by a shop called “very neko” and during that live, they teamed up with the team at Popshop live to give away two tickets to galaxies edge. I WON THAT GIVEAWAY. I was in contact with Alex Kochanik in regards to getting my tickets sent to me. He offered me the tickets or $250 shop credit for the app. I chose the tickets because that was my dream trip. I sent him the address I wanted them shipped to and he said he would reach back out tomorrow with info on how to redeem the tickets. That was on May 18th of 2022. I have heard absolutely nothing since. I’ve sent multiple emails with no response. Even asked if I could just get the shop credit instead because at this point I had no hope in ever getting the tickets. I recently moved from that address I had given and went to email him to let him know or ask if it’s too late to change the address so I can figure something out. It was then I got an automated email from gmail that the email is no longer valid. Now I feel defeated, disappointed and highly upset. I’m also angry because as a company, they promised me a prize and haven’t fulfilled it. Or even kept me updated on anything. I’ll be getting in contact with a lawyer to see what options I may have.Show lessiKeandra
good sellers, but non-existent support from PopshopLive team
As a whole, the idea of this app seems innovative and fun. The sellers are great, the set up is decent, and there are unique items being sold. However, support from the PopshopLive team is completely non-existent. They are unwilling to respond to emails, DMs, or any other form of communication.
For a platform that literally makes money because of the sellers, it’s unacceptable that they’re unwilling to provide even the bare minimum of customer service. They don’t seem to care about sellers (or customers) at all, and instead only on profit.
While I do recommend PSL sellers (there’s many fantastic ones on the app!), please be aware that the PSL support team is abysmal, and try to support sellers directly on their personal websites instead.Show lessBubblecupswirl
It’s great, as long as you don’t have an issue with your order
I’ve been using the app since 2020 supporting a shop I’ve been purchasing from for a long time. From this perspective the experience has been great and when I have issues I can email them directly.
The issue is with PopShop Live support itself and other sellers. PopShop support is nonexistent, they refer you to the shop in question and say they’ll reply but that doesn’t happen and PopShop Live support NEVER FOLLOWS UP.
I’m currently dealing with an order I made almost two months ago on a single item that I never received. The app even shows the order unshipped. Before then, it took over a month of awaiting another seller to respond over an item defect I received. One of the advertisements of the app is to discover new sellers but what is the point when it takes forever to get an issue resolved?Show lessevil_tennyo