So far so good! update: sadly not anymore.
Update: In addition to the original experience and review written below, I just mention that the delivery service has started to suffer to a point where I did not even receive my order! I placed the order, selected the delivery slot and was expecting them to deliver. Calls to their customer service center and their delivery center were pointless. They both said they’d find out and get back to me in “10 minutes”. It’s been over three hours and no call, no delivery. I guess Godrej just wants to make it easier for Amazon. Also, changed from 5 to 2 stars. Will give them one more chance before deleting the app permanently.
This app really deserves all stars! Outside of Amazon i have not seen a company organize and list out a database of items as vast and diverse as those offered at Nature’s Basket, and stuff it into an app that works well. This effort itself deserves 5 stars! And not just that but the items also get delivered as promised on time! So what’s there to complain about? Well maybe better pictures of items so you can read the details and ingredients and such on the packaging. But that’s no deal breaker. Get this app already,,, yes groceries now a few hours away without having to leave home specifically!
This app really deserves all stars! Outside of Amazon i have not seen a company organize and list out a database of items as vast and diverse as those offered at Nature’s Basket, and stuff it into an app that works well. This effort itself deserves 5 stars! And not just that but the items also get delivered as promised on time! So what’s there to complain about? Well maybe better pictures of items so you can read the details and ingredients and such on the packaging. But that’s no deal breaker. Get this app already,,, yes groceries now a few hours away without having to leave home specifically!
Show less
Frustrating
They very frequently do not have items that they list as having. Using Nature’s Basket app is a shot in the dark. It’s worth trying when you don’t have time to go out anyway, but be prepared to be disappointed. I have almost never placed an order with them that they didn’t cancel at least one item on my list. If you’re lucky, they’ll offer an alternative item - it will invariably be more expensive than the item you initially selected. But very often, they simply have to cancel part or all of your order. You also need to make sure you check your entire delivery to ensure everything is there - before you pay. Do not expect to receive everything you order. Check your order when it arrives. And do NOT pay in advance (they have card on delivery option as well as cash on delivery).
Show less
Frustrating experience
Products and quantities displayed on the app rarely match what is available on the store. Getting a refund after paying on the app is a huge hassle.
Good and useful app
I would like to see description of each item and users rating from people who have ordered it before.
Fast and Simple
Good App - fast and easy-- but I wasn't able to apply the 20% discount due to my on my first order--said "Invalid Code". Plus it didn't give me a chance to save payment details for the next time. Thanks
A lifesaver when I need produce fast
This app has been easy to use and reliable, it's great to be able to get fresh produce delivered on less than 24 hours notice.
The app is confusing and the products are subpar
If you want to search for blueberries, the pictures make the product seem like fresh blueberries. However, upon some research you will find out that they are dried blueberries. Many exotic world products do not have enough description for me to understand what I'm getting. The app itself is fine. The address options are pre populated and are not editable which is annoying for some. For India, where the UI UX of most websites are atrocious, this app is one of the better designed ones. I'm sure the catalogue itself will eventually be improved. However, the delivery service they use is atrocious at best. The leafy vegetables are not delivered in a refrigerated vehicle. I never buy celery, broccoli etc. because the people who pick them for packing are terrible at it.
Show less
Very Convenient and prompt
Convenience is this sites greatest strength since they allow you to schedule the delivery on a day and time of your choosing. The next best thing is the delivery is prompt and staff is polite.
Long way to go
Glad that an app has been created for a very bad website of a good grocery store. But it's hardly user friendly. Search is not easy at all. For example, searching for ham shows various pages of hampers before chicken ham turns up! You really have to know the whole name of the product to be able to get to the right product. It is disappointing but one lives in hope.
Show less
Disappointing!!
Nature's basket used to be good but for a Very short while. It has become from bad to worse and still worsening in its service. The products inventory is not updated and any out of stock products also show as in Stock. Once the order is placed, they change the order with a substitute and have the audacity to tell the consumer that the product is out of stock! Made a mistake by purchasing from them. Never going to do so in the future. You have been informed. Choice is yours whether to buy or no!
Show less
