I love the concept of FaithlifeTV. But it doesn’t work well. The first documentary I purchased I didn’t know where to go to find the film, when I did find the film it added to my watchlist but it wouldn’t play. I eventually had to call support and I still don’t understand how this platform is supposed to work. There should be a store link from the app and a browse function. I can only browse from Safari on my iPhone, not in the app. Today I was trying to find a certain film. I searched several different ways in the app and it didn’t pull up. I had to go to Safari. I found the film and added it to my watchlist. Still nothing. I logged into Logos.com and found the option to purchase the DVD. Long story short I stumbled onto a link to Faithlife Plus at logos.com and then it played. I have no idea how this was designed to work but it is not intuitive at all. That’s Logos in general. They have great content, great resources but you need a degree to figure out how to use anything they produce. As a pastor who uses multiple Logos products on a near daily basis it is really frustrating. You shouldn’t have to take classes or watch tutorials or google a problem to be able to use a product. FaithlifeTV is at the bottom of the list of usable products from Logos. Again I love the idea, but it’s not designed well and it’s not easy to use. For me it’s worth the trouble because I need the information, but most people will move on to another method. The film I was looking for is available at Amazon and I made the purchase there. I’m hopeful they will make significant improvements in the future but right now it’s absolutely not worth it.
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Seungil
Revtrin
help 🙏