DON’T USE TWINSTAR
They have jammed me up doing business so much. Don’t ever try to transfer money from PayPal to TwinStar. TS will block your funds and not tell you. They won’t follow up to tell you why. They don’t care about their customers access to funds if they have denied transfers. They will make you send messages and call customer support like I have for 4 days now. Hours and hours on the phone with no help. They will require you to say pretty please releases my funds and suppress my card for one day so funds can be transferred. They denied my transfer so many times from PayPal that PayPal said my TWINSTAR account looked suspicious. TWINSTAR will ripple effect through your other accounts and make you look suspicious because of TwinSatra actions. The card suppression comes off at midnight and won’t get reinstated until they open at 8. It’s a joke of a system that refuse to do business with.
I’m so done with the bank.
I’m transferring funds out( if they allow it) and taking my business to Penninsula Credit Union.
Bye bye TwinStar. I hope you learn to take better care of your customers.
-Harro
I’m so done with the bank.
I’m transferring funds out( if they allow it) and taking my business to Penninsula Credit Union.
Bye bye TwinStar. I hope you learn to take better care of your customers.
-Harro
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Response from developer
Thank you for your feedback. We have forwarded it to the appropriate department. If there is any additional feedback you would like to provide, please visit our website https://www.twinstarcu.com/contact. We can also be contacted via Live Chat on our website or by calling 800-258-3115 and are available M-F 8AM - 6PM and Sat 9:30AM - 2PM PST.
New customer
I’ve become a new customer at TwinStar by way of an auto loan every time I’ve had to call for any reason I’ve had amazing customer service and I am now looking forward to moving my banking services to TwinStar as a result. It’s always nice to know the person on the other end of the phone is kind and helpful and willing to help you figure out what’s going on however long it takes this seems to have been lost lately in our world lately and it’s nice to find it again.
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Painful
OMG this is one of the worst apps I have ever seen it is so difficult to find your way around. Once you do try to sort of find your way around there are a couple of ways you can do things. I have found one way may be easier than the other. I tried to pay my visa bill today and I could not see what the balance was because I could not scroll over far enough so I took a guess at $55 the app said that’s too much money so I had to back out of the payment part go find out how much I owed you and could only pay the exact amount. I will say there are some cool parts about the app as far as showing you yours bending patterns. I hope you do usability studies before you put these things out there for the general public to use. Ellie
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