Leave a Review WSECU Mobile Banking
Won’t work with a VPN
I’ve been using this app for around 5 years and overall it’s great. Clean, functional, not many issues. It seems like this most recent update won’t work with my VPN though. I got an error message upon opening the app, tried a few times, checked that the app was up to date. When I disconnected my VPN the app started working again. This seems to be a new issue and it’s frustrating if they’re blocking users who choose a VPN for privacy reasons. I have all the correct credentials, including password and fingerprint, and I’d be happy to add 2 factor authentication, but I really don’t think users should be locked out for using a VPN.Show lessKnuckles049IH
Developer Response
So sorry to hear about this! this is an issue we've been made aware of recently and will be sure to pass this along to our development team to take a closer look. We've found that an uninstall and reinstall can alleviate the issue in addition to ensuring you have a strong data signal. Can you share more about what additional features you'd like to see added to the app?Pretty good banking app with weird recent bugs
Over the past several months there’s been a strange and worsening bug where interacting with the app in any manner (even scrolling a view, and in extreme cases clicking the login button) will result in being redirected to the successfully signed out screen. Makes interacting with an otherwise decent and effective banking app very challenging: sometimes I have to log in several times before I can actually view a transaction.Show lessprincesssturm
Developer Response
We're sorry for the trouble you're having logging into our mobile app. From what you shared, this could be caused by poor or spotty connection. Please ensure that you have a strong connection via Wi-Fi or cellular data when using the app. We also suggest clearing app cache or uninstalling and reinstalling the app. If you continue to have trouble after doing these things, please give us a call at 800.562.0999 so we can continue troubleshooting.Great but frequent sign-in troubles
Decent app, comprehensive and not confusing or ad-bloated like some other companies apps are.
My main issue is that I have problems signing in on IOS where it automatically signs me out or fails to sign in, and so I have to try again with Face ID. Usually takes 3-4 tries before it sticks, but really frustrating because when I need to check my balance (which is pretty often) it takes like 1 minute to log in and stay logged in, and then sometimes auto logs me out halfway through the session. Happens regardless if on WiFi or cellular data. Super frustratingShow lessBryceswags
Developer Response
Thanks for taking the time to share this feedback; we apologize for the trouble you've had logging into our mobile app. It sounds like this might be related to connection issues, and we'd appreciate the opportunity to troubleshoot further. When you have a moment, feel free to give us a call at 800.562.0999. In the meantime, you might explore setting up Quick Balance, which will allow you to check your balance without having to fully log in. After opening the app, just tap Quick Balance to get started.