Transactions FUBAR
I wanted to love the app, especially coming from a CU that wasn’t as tech savvy and being a developer myself. Unfortunately, BECU’s app has been more frustrating than it has been helpful. I keep better track of my money by using a ledger than I do trying to rely on their buggy app. Most transactions are days late, some transactions show pending while also showing it’s gone through, there have been instances of duplicate transactions that were not the merchant’s fault, and I’ve experienced discrepancies in my account balance in the app that has caused issues when making transactions- even with plenty of funds available. I’m unimpressed that the most important features of the app are practically worthless at this point. In addition to the app, their customer service/support doesn’t know their own system or what the fraud flagging process looks like, so I’ve gotten calls about fraud that never actually occurred. All in all, I’ve decided I’ll be switching to a different CU, but I really wanted to like BECU. 2 stars for the decent UI on the app, but -3 for the lag and bugs regarding transactions and account balance.
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Response from developer
Hi, Tribe. We are always looking to improve the experience for our users, and really appreciate the honest feedback. We will share this feedback with the team. Thank you for being a member.
