Genies & Gems User Reviews

Genies & Gems: Puzzle & Quests

Jam City, Inc.

Reviews Summary

Positive highlights

🎨

This game hasEnjoyable gameplay and visuals

🔥

This game hasAddictive and challenging levels

💰

This game hasOpportunities to earn rewards and bonuses

🤝

This game hasGood customer support (in some cases)

Negative highlights

🐍

This game hasFrustrating obstacles like snakes

🐛

This game hasFrequent glitches and bugs

🕰️

This game hasInability to save or use rewards at will

💳

This game hasConcerns about in-app purchases and fairness

🔍

This game hasInappropriate ads shown to players

🔒

This game hasIssues with account progress and data loss

Top reviews

Most RecentHighest RatedLowest Rated

Having so much fun

Wonder full game

you choos a name!

5 months ago

Frustrating

It doesn’t matter what device I have been playing on, it often froze. I would delete the app and when I reinstalled it, it would be at the same level that I had previously. But now it goes back to level one. How stupid is that. Guess I’m not playing it anymore. And I really liked playing it.

Faigie flag

a year ago

Response from developer

Hi, we're sorry for any inconvenience caused, could you please reach our support team and describe to them your situation in greater detail? They will do their best to get it fixed as soon as possible. This can be done via: https://jamcity.helpshift.com/hc/en/6-genies-and-gems/contact-us/

I love this game but having issues

Last few updates stopped me from seeing my friends and playing with them sending lives. A few other things changed for the better, not having as many glitches… but I want my friends back…. I’ve been working with IT, but I can’t do the steps they show. The files under apps and websights isn’t there. Not sure they understand… but I’m frustrated to no end. At level 4972. I’m committed and have spent a bunch of money to play. I e lost a lot of free stuff and hours of free play trying for weeks to get help.
I Just want my friends back.
Thanks
Christine🌺

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kili🌸

a year ago

Expensive & sus

Can't get through levels without buying more tools, these are REALLY expensive. Daily bonuses & some tools include extra playing time that must be completed immediately - up to 3 extra hours??? Some of us have real lives to get back to, but when you return to the game those bonuses are gone. Sprint events for extra bonuses over limited times are suspect with most "competitors" named after the game's characters?? You have to beat them to get to the leader board to win - but you never do so don't waste your time or money. There are far better ethical games around, don't get fooled with this one!!

You also can’t disable the really annoying suggested moves? They’re usually NOT the best option so just ignore them!

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Azimuthal

a year ago

Response from developer

Hello, Thanks for reaching back to us! We appreciate that you spend much time playing our game. All our levels are created to be completed without any additional boosters. So you may write to our Support Tem to get some help on how to beat some certain level. You may also mention that you lost your earned items and we'd be happy to restore them for you. Please don't hesitate to contact us via the app or just follow the link: https://www.jamcity.com/

Lost all of my rewards

This is a great game to kill some time whilst at the doctor, vet, mechanic, etc. I’ve been playing for years and have found it to be a fun way to pass some time. I’ve banked quite a few rewards that I saved for when I got to a particularly tough level and needed a bit of help to progress. I had over 100 butterflies, 49 rainbow breakers, and 47 line breakers. A couple of nights ago I was logged out, and when I signed back in all of my rewards were gone. I’ve been logged out from time to time but everything was always fine when I logged back in. I’m not sure what happened that caused all of my rewards to be deleted, but it’s a bit disappointing to find that everything is worked for had just vanished.

Docking three stars for the issue.

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TakePaws

a year ago

Response from developer

Hi there, I'm sorry for the inconvenience with the progress. We can try to locate the game progress for you, please click the "Contact Us" button at the bottom and share with us the Account ID information. Thanks for playing!

Extra

Un jeu toujours renouvelé, on n’en a jamais assez…

Hermès le Trismégiste

a year ago

Crashing

I am at level 2574 and all morning the game crashes after each level. It’s not my internet. It’s your server or game. I have invested a lot in this game, which is one of my favourite games. However, the constant crashing is beyond annoying! I hope you get it fixed or I will have stop playing it.
Thanks so much!
Brenda
Apparently, I didn’t send that. Today I am upset because you had me update the game and now all it does is crash when it opens. Extremely annoying! I am at level 3028 or so now.
It does it on my iPad and iPhone both.

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Beej07

a year ago

Response from developer

Hi, we're sorry for any inconvenience caused. Our team is aware of the issue and is currently working hard on a solution to get fixed it as soon as possible. In the meantime, I'd appreciate your patience.

Why is it that the coins I win is put in coins collecting tin

Please it is my coins and it’s my right to use my won coins

GKS12345gulamali

a year ago

Response from developer

Hi, we're sorry to read about this, could you please reach our support team and describe to them your situation with the coins in greater detail? They will do their best to get it fixed as soon as possible. This can be done via https://jamcity.helpshift.com/a/genies-and-gems/?contact=1 Best regards

Speed change

I have always enjoyed playing this game, and can even tolerate the ads. I found it very relaxing and fun. However, I do not enjoy the game with this new faster speed. It is no longer relaxing, it feels rushed and overactive. Please slow it down again, it is very hard and harsh to play and watch currently.
Old speed 5 stars, new speed 2 stars.

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Aberry4

2 years ago

Response from developer

Hi, we completely understand how you feel about the new speed, we're working hard to improve our game and your satisfaction is our main priority, rest assured that we'll send your comments over to our team for further consideration. Thanks for sharing your feedback, I highly appreciate it.

Why so fast?

I’m on level 1602 and it just sped up so fast! This is my favourite game but it’s causing me anxiety now!! Why?

Genie Gem G

2 years ago

Response from developer

Hi, we completely understand how you feel about this. We're working hard to improve our game and your satisfaction is really important to us rest assured that we'll send your comments about the game's speed over to our team for further consideration. Thanks for your feedback!

free / freePrice