Leave a Review Juice Jam! Match 3 Puzzle Game
Been a fan for years but now..
I’ve been playing for years, since 2015 it’s been a staple on my phone. I have gotten up to over level 3000. Then I log in this week and it’s lost all of my progress. I contact support and they give me my levels back but it’s not like restoring what I’ve lost. I’ve lost all my stars, my cards, my characters, my trucks, my town square decorations etc. so it’s pretty much like starting over. And now the game has ads. So I’m starting to think it was an error with a new update or with all the changes they just made to the game. If I had all my true progress and everything I would have gladly paid to be ad free but now.. after 7 years down the drain. I’m like what’s the use.Show lessUniquelyneek
Screen Freeze Alert
I’m having a problem with this game app. After I’ve beaten the last level and made it to level 1276, for some reason the screen gets stuck after it tells me to clear all the crackers and Kiwi and Mango won’t show up after the juice truck opens but the music is still playing. So I tried tapping the options button to exit that level repeatedly but it won’t let me and the screen is still stuck. Then I tried closing out of that game app and going back to it to see if that did the trick. But every time I tap to level 1276, it still does the same thing and I did the same thing a few more times to see if something good has changed but it’s still busted for some reason. I think it has a bug or virus in it or something. Can you please help fix that issue for me? Other than that, I still love the game.Show lesstheavester21
Developer Response
Hello Theavester21, thank you for your valued rating! We are always looking to offer joy and entertainment to our players, and we'd love to review your case in detail. Please create a service ticket from the Setting's menu into the game or from our website https://jamcity.helpshift.com/a/juice-jam/?contact=1Have to hard reset after ads lock up phone
**Update-you literally responded with what I asked you not to. I CANNOT double tap my phone and then swipe up to close because the game LOCKS UP MY ENTIRE PHONE. I have to HARD RESET IT BY HOLDING THE POWER AND HOME BUTTON.** I’m going to have to delete this game. Recently, when an ad is finished and I try to click the x, the screen turns black, except for the x and 2 other symbols, and freezes. It won’t respond at all, my home button won’t respond, I lose all use of my phone until I hard reset it. It takes longer than usual for my phone to reset, which I consider not only inconvenient, but dangerous as well. Please don’t ask me to refer to the close an app page on Apple support, that is irrelevant to my issue. My entire phone locks up-this is a serious issue that needs correction.Show lessTN132
Developer Response
Hello, we are very sorry for the performance inconvenience you're experiencing with our Juice Jam game. Please follow the steps in this link: https://support.apple.com/en-us/HT201330 if further assistance is needed, please contact us from your game settings-support button, and we will be more than glad to assist you. Thank you for being part of this juicy family!