Leave a Review Juice Jam! Match 3 Puzzle Game
Been a fan for years but now..
I’ve been playing for years, since 2015 it’s been a staple on my phone. I have gotten up to over level 3000. Then I log in this week and it’s lost all of my progress. I contact support and they give me my levels back but it’s not like restoring what I’ve lost. I’ve lost all my stars, my cards, my characters, my trucks, my town square decorations etc. so it’s pretty much like starting over. And now the game has ads. So I’m starting to think it was an error with a new update or with all the changes they just made to the game. If I had all my true progress and everything I would have gladly paid to be ad free but now.. after 7 years down the drain. I’m like what’s the use.Show lessUniquelyneek
Screen Freeze Alert
I’m having a problem with this game app. After I’ve beaten the last level and made it to level 1276, for some reason the screen gets stuck after it tells me to clear all the crackers and Kiwi and Mango won’t show up after the juice truck opens but the music is still playing. So I tried tapping the options button to exit that level repeatedly but it won’t let me and the screen is still stuck. Then I tried closing out of that game app and going back to it to see if that did the trick. But every time I tap to level 1276, it still does the same thing and I did the same thing a few more times to see if something good has changed but it’s still busted for some reason. I think it has a bug or virus in it or something. Can you please help fix that issue for me? Other than that, I still love the game.Show lesstheavester21
Developer Response
Hello Theavester21, thank you for your valued rating! We are always looking to offer joy and entertainment to our players, and we'd love to review your case in detail. Please create a service ticket from the Setting's menu into the game or from our website https://jamcity.helpshift.com/a/juice-jam/?contact=1Have to hard reset after ads lock up phone
**Update-you literally responded with what I asked you not to. I CANNOT double tap my phone and then swipe up to close because the game LOCKS UP MY ENTIRE PHONE. I have to HARD RESET IT BY HOLDING THE POWER AND HOME BUTTON.** I’m going to have to delete this game. Recently, when an ad is finished and I try to click the x, the screen turns black, except for the x and 2 other symbols, and freezes. It won’t respond at all, my home button won’t respond, I lose all use of my phone until I hard reset it. It takes longer than usual for my phone to reset, which I consider not only inconvenient, but dangerous as well. Please don’t ask me to refer to the close an app page on Apple support, that is irrelevant to my issue. My entire phone locks up-this is a serious issue that needs correction.Show lessTN132
Developer Response
Hello, we are very sorry for the performance inconvenience you're experiencing with our Juice Jam game. Please follow the steps in this link: https://support.apple.com/en-us/HT201330 if further assistance is needed, please contact us from your game settings-support button, and we will be more than glad to assist you. Thank you for being part of this juicy family!Fun game but also annoying and inadvertently steals money
So the game itself is fun. They’ve added new features over the years to try to keep things interesting. BUT!!! I find it super annoying that sometimes when I beat a level the game freezes and restarts, making me lose my win streak.. and it’s super frustrating when it’s a really tough level, too (ones that you have to use items or money on.. the money ends up being wasted :/)
I love the sound effects but I think the game would be so much better if you could mute the voice that constantly says “smooth move.” I don’t want to mute the sound effects, just the voice! It takes me out of the immersion of the game to have her repeat certain phrases 4 times in a row.
Other than those points, I still enjoy the game and the art is beautiful. I just wish those aspects could be improved on.Show lessalexalo91
Developer Response
Hello Alexalo, we are very sorry for the freezing inconvenience you're experiencing with our Juice Jam game. Please follow the steps in this link: https://support.apple.com/en-us/HT201330 if further assistance is needed, please contact us from your game settings-support button or at support@jamccity.com, and we will be more than glad to assist you with the freezing and your feedback. Thank you for being part of this juicy family!I’ve encountered an impossible level!
I love this game... well, I used to, until I reached level 248. The level is actually impossible to complete. I have no clue how people have reached the final levels of this game. The worst part is the fact that this isn’t marked as a hard level. It took over 30 tries and I’m still stuck! The constant lagging makes it worse, and it feels like it crashes when it knows I might win the level, so it’s possibly rigged. It also only gives me 24 moves. I would have been fine with 30 moves, but 24? That’s way too little, and I also have no boosters! I don’t want to buy them. I also have no coins. And when I watch an ad for extra moves, it lags and gives me a black screen! I’m very sorry, but I might delete this game.Show lessJvnorth
This. Game. Is. AWESOME!!
It’s like every other match game, but way better! For starters, I have not seen ONE glitch [like y’all salty people are talking about], and the game itself is “berry” fun! Plus, the card spin thing makes it so much more entertaining! It’s not just a match game, it’s a collecting game! The win streak gives you power ups, which help motivate me to play. The only problem I have with this game is when it gives you a free booster, it makes you use it at the beginning of the level. [Mostly just a problem when I’m out of boosters.] DEFINITELY a must download!Show lessVeronica Bdot
Great game, but......
Many of the functions do not work, rewards are not consistent, booster use is very penalizing. Don’t have the time to name all the flaws, but I have contacted tech support numerous times with little or no resolution to the problems. Mostly their reply is “ we are aware of the issues and are working on them”. I have been getting this sort of messages for months! Hope they address these soon, as I could really enjoy playing if it worked as it should. I really enjoy, and utilize the ads that are associated with this game.Show less042652
Changes consistently make game play worse
The developer continue to change the game to make it harder to beat the levels and gain any advantage outside of spending hundreds of dollars. I understand there is a need to profit but it keeps getting worse. Before I could watch an ad and get 5 more moves and now I’m only rarely offered 2. I have been playing this game for more than 2 years but the latest change feels like it might be the last straw. The animation drains my battery and drags on much too long but I put up with it since I liked the challenge. However playing a game that you have no chance to win is just disappointing. I can find something else to spend my time with makes game play a priority rather than only thinking of ways to pull even more funds from fed up players.Show lessLaylaRae3
Sad!!
This game has been great to me for years now still playing. But since the last update this game has given me so much frustration! I go to play the game but then it takes me to a blank screen it doesn’t open correctly Nd I have had to delete and reinstall multiple times just to play now 🤦🏻♀️🤦🏻♀️🤦🏻♀️ plzzzz Fix this!! I’m on level 2,303
I uninstalled the game for almost a year now, but I missed it so much so I reinstalled it today and I’m sad to say that nothing has been fixed😔 it’s still not loading properly. I click play and as soon as I think it’s goin to load I get a blank screen😔😔 why haven’t you guys fixed any of this?!?!?Show lessLadiiElmo1979
Developer Response
Hello, I am sorry for the inconvenience you have been facing after the latest update. Please contact one of our Juice Jam Support representative in order to help you further on this matter, your satisfaction is very important and we want to assist you with this situation. Here is the link so you can get in touch: https://jamcity.helpshift.com/a/juice-jam/?contact=1Often frustrating
I’ve been playing this game for years. As much as I obviously love it,
I do think that they purposely keep you stuck on some levels to force you to make purchases.
I’ve been stuck for weeks on a level that is almost impossible to win. When that happens I stop playing because it’s not fun anymore.
Also although I am logged in through Facebook, I always have different coin amounts and boosters on my IPhone and IPad. I’ve written to them to please fix it but IMO, as I don’t make any purchases, they’ve basically ignored my requests.Show lessGCLT8
