Leave a Review Juice Jam! Match 3 Puzzle Game
A bit buggy, but still fun!
I have enjoyed playing Juice Jam for a couple of years now. Lately I have noticed issues with buttons on iOS 12.3.2. No matter how many times you click them, they don't work. For example, sometimes when I click the blue "watch-a-commercial-for-five-more-turns" button, it depresses but does not launch the commercial. And yesterday I could not play ay all because the green "Claim" button on the Event Completed pop-up would not close the window. It's a bummer when the buttons don't work. But other than that, Juice Jam is a good time-waster when you just want a break for a while!Show lessLizzWilson86
Recent updates
This is my favorite game, but after the recent updates it’s unplayable. This happens sometimes and I just wait it out until it’s sorted, but it’s been about a week now and I’m on the verge of deleting it. Please fix these issues so I can play my favorite game again.
*UPDATE*
I edited my rating from three stars to one for several reasons. After months of waiting for the glitches to be resolved, I’m tired of holding out hope.
* The weekly challenges don’t work
* The town square gives challenges, then they disappear while you’re playing them
* The challenges on the town square show up one at a time, so if there’s three of them, I have to go to the square three separate times
* No new levels in months
* As soon as a weekly challenge ends it knocks me back to the first level on cloud city
* It disconnected from Facebook and the button to sign back on has turned into a string of letters and numbers
* I have to click on the Juice Jam icon several times before the game will actually open
These aren’t the only issues, just the worst. What the actual hell is going on over there? Did you hire high school students to do your coding? Get yourselves together!Show lessJ@nuary77
Developer Response
Hello, I am sorry for the inconveniences you have been experiencing with the Town square and the weekly challenges. I know how you feel about this as I understand that it affects our rewards and our experience with the game. Our development Team is aware of this situation and we will be working on improvements to have a solution soon! My apologies for any difficulties caused, we will look forward to settle this matter to your satisfaction.Latest update is a regression
2/26 update - What happened? Juice Jam used to have a 15 min turnaround with lives, now it’s back to the original 30 minutes, and there’s no option to watch videos anymore for an extra life? Otherwise great game, but latest update is not good.
Edit - Juice jam was quick in responding to my ticket and restored my levels, although they did not restore my power-ups or coins. That earns a 4 star rating.
Oh this is so frustrating!! The game froze on me and I had to delete and reinstall, thinking everything was backed up via Facebook. Well when I logged back in I was set back by 200+ levels!!! And lost all of my coins and almost 50 power ups!! This game has always been my favorite, but this is a real letdown. Why wasn’t it saving through Facebook???Show lesssimommie
Developer Response
Hello, I am so sorry that you lost your items. Please go to the gear menu in the game and click on support. Please file a ticket so that we can get this issue corrected ASAP. Thanks for your patience.Love this game!
I tend to play games obsessively for a few weeks, then get bored with them and move on. I’ve been playing this one for a few years now, so it’s definitely a winner! The game was a bit glitchy on my iPhone 6, but I just upgraded to a XR and it works fine now. The only complaint I have is this app is a battery sucker! I don’t play much during my hour-long lunch break anymore because I won’t have enough power left for the rest of the day without charging. I play regularly after work with my phone plugged in, and it’s great to pass the time when waiting in line or a doctor’s office waiting room.
If a future update reduces the battery suckage to a reasonable level, I’ll give it 5 stars in a heartbeat!Show lessSlacker1022
Update is horrible!
This was a fun app that I have used (and purchased from!) throughout the past year or so. I recently uploaded the new update and now it is horrible — it rarely loads properly, shuts down or freezes in the middle of a level, and regularly disrupts play. It also did not reload my daily goals feature and I lost all progress, though I could live with that if the app continued to work. I have an iPhone X and the newest iOS system so I have to assume the issues are with the app itself as my phone is up to date and every other app works perfectly.
I eventually had to delete the app. It just wasn’t working and caused more frustration than it was worth. I’ll never give this company any more money unless they fix their programs — what a waste to have to delete everything just because the update wasn’t workable.Show lessSampsonbeardog
Nope
I downloaded this game in hopes of having a new match 3 that would keep me busy for a while at a time. However, that’s not what happened. It’s been nothing but issues from day one. The game doesn’t load right. So I restart my tablet, still doesn’t load right. Then if by chance it does load right, it takes quite some time to load. And then it acts as though you can turn your tablet on its side, but then when you do, it either doesn’t flip, or it goes in the other direction. It just seems to be a waste of my time, and space on my tablet. I’m severely disappointed, especially after having such good luck with Cookie Jam.Show lessPenguingirl1983
Developer Response
Hello! We are very sorry to hear you've experienced many issues with our game, your satisfaction is our priority and we would like to have the opportunity to provide a solution at the soonest possible. Please send a ticket to our Support Team and Juice Jam rep will be more than happy to help you.Great game!
I’ve played this game for over a year on and off. It’s great to tune out the world and relax. A couple glitches the game maker needs to work on: there communication is horrible at responding to problems I’ve had with the game. They send an email that they will be contacting me within 48 hours then never contact me. There has been multiple times I have played games that ended with rewards and the game froze and didn’t give the rewards, therefore no rewards (boosters) received because customer service doesn’t bother to reply. It’s a bit frustrating. Overall very fun though.Show lessMel1965468
Lost DON’T GET THIS GAME!! lives, coins and boosters DON’T GET THIS GAME!!
Update to below...
It has been several weeks since I had the below issue and still have not gotten a response to my last email to support. I spent a lot of money on this game and truly enjoyed playing it. It is highly disappointing that a company would keep your money and not try to help a long time customer. HIGHLY disappointed in how they handle their business. Don’t waste your money with them because if you have an issue they will rob you of any money you have spent with them. I would give them no starts if I could simply because of this issue.
I bought a new phone and when everything was transferred over I lost everything. I reached out to customer service and got the typical response of turn this off, add this but of course that did not resolve the issue. I have foolishly spent a ton of money on this game by buying coins and boosters and it’s all gone.Show lessTarynRW
Developer Response
Hello, I am so sorry that you did not receive your items. Please go to the gear menu in the game and click on support. Please file a ticket so that we can get this issue corrected ASAP. Thanks for your patience.Running out of levels ALL THE TIME !
I luv this game but im sick of playing for a couple days & then running out of levels !!!! Why cant they add more then 10 at a time ?? I cant be the only one complaining bout this ! Otherwise the game is the best just have to find some other game to play the other half of the week ! Also u start ur events & i never get to finish the event cuz i have nuthing to play.
For instance, right now i have 40 hrs of free play w/ nuthing to play !!!😡
These reviews never send ! Fri u added new levels finaly after a wk of waiting & i finished them in like 12 hrs. Come on already ! I hate doing the 5 levels over & over cuz tgeres nuthing to play. Fricken fantastic game but u realy should put more effort into it !Show lessMlemord
Developer Response
Thank you for sharing your feedback with us! We are so happy to hear that you are having a great experience with our game! We hope you continue to enjoy it as we add new content over time! Follow us on Facebook for updates and fun content - https://www.facebook.com/bingopopgame/No Ads, Fun Levels, Continuously Enjoyable
I am currently on level 1,405 and I love this game just as much as I did on level 1. There are no ads, which is rare in games lately. I have no need or desire to spend any real money on the game, since in game coins are easy to obtain and different challenges give you boosts if you need them later. I've never been stuck on a level too terribly long, which I had a problem with on other games like Candy Crush. The animation is adorable and pretty high quality for a free app with no ads. I've been playing this game for over two years and it's still my favorite phone game! Yay Juice Jam!Show lessKara.K.
Developer Response
Thank you for your comments. We are happy that you are enjoying Juice Jam!
