Horrible drivers, slow online customer rep
The way that a driver treated me today is horrible. I understand the drivers are not at the same quality. But compare to DiDi, the customer service is super slow, online or phone.司机牛上天,不建议下载
第一次下载并使用app,叫车5分钟,终于叫到车,司机运行1分钟左右联系我说不能来接,因为限行(我不理解为什么限行平台还会给他推单),语气极差的催促我取消订单,我说让他联系他们客服,他后续又连续发信息并两次打电话给我让我取消订单,我的反馈都是说让他联系客服,但他不联系,在最后一次联系我时威胁我说你不取消怎么叫新车以及你不取消我就给你做差的乘客评价。后我找到曹操出行客服电话并进行了投诉,客服反应也比较消极,只是说他们会核实,不知道后续会有什么反馈吧。对于每天需要打车的上班党,这样一折腾,40分钟过去了,而且大早上的遇到这种糟心的事儿真的无语到不行!Unprofessional
The fare is more expensive than didi but the drivers are rude and unprofessional! I think they need to give a good training to the drivers before they start working!