Total bummer
I’m revising my previous 3 star review. I LOVE the content. But the management in charge of the app and the scheduling is doing EVERYTHING they can to lose subscribers.
First off the app is an absolute disaster. This was the main complaint of my last review and they’ve done absolutely nothing to try and fix it. They put out an update saying you can now stream, still can’t stream. You search specific shows like Roadkill Garage, it doesn’t show up. It’s genuinely so bad you have to laugh.
Honestly though, the content was so good I just dealt with it. But now, they’ve totally changed how the content is published. Before every major show was published monthly. This meant every week I had some new episode of my favorite shows I could watch.
Now they are trying to be clever and only publish one show at a time in specific batches... then it’s gone for 40 WEEKS! It’s infuriating. I’m done paying a premium for the silly games these guys play. They’re clearly amateurs in the world of running a streaming app and it shows. Every good thing they had going seemed to be a failure.
Myself and many other subscribers (just check reddit and other online forums) are cancelling and plan to just binge watch when our favorite shows get published. Before I had to stay subscribed year round. Now I get to choose when I pay them money. So I guess I should thank them for saving me some cash.
First off the app is an absolute disaster. This was the main complaint of my last review and they’ve done absolutely nothing to try and fix it. They put out an update saying you can now stream, still can’t stream. You search specific shows like Roadkill Garage, it doesn’t show up. It’s genuinely so bad you have to laugh.
Honestly though, the content was so good I just dealt with it. But now, they’ve totally changed how the content is published. Before every major show was published monthly. This meant every week I had some new episode of my favorite shows I could watch.
Now they are trying to be clever and only publish one show at a time in specific batches... then it’s gone for 40 WEEKS! It’s infuriating. I’m done paying a premium for the silly games these guys play. They’re clearly amateurs in the world of running a streaming app and it shows. Every good thing they had going seemed to be a failure.
Myself and many other subscribers (just check reddit and other online forums) are cancelling and plan to just binge watch when our favorite shows get published. Before I had to stay subscribed year round. Now I get to choose when I pay them money. So I guess I should thank them for saving me some cash.
Show less
Response from developer
Hi. Thank you for your feedback. Feedback from our fans is important to us. We definitely listen and consider your request in future updates. Thanks again.
STAY AWAY!! Updated!!
Updated - original post remains following the update. After three days and literally multiple dozens of emails I was able to get it somewhat resolved. Very long story short, you cannot subscribe through Apple if you have canceled in the past. You must subscribe directly through MotorTrend. While they didn’t directly say it, it was intimated that MT is trying to avoid the commission Apple charges them through the App Store. It is unreal the number of emails it took to get to the bottom of this. The install instructions could be rewritten to address this, or a menu option on the app with instructions on how to deal with it. I really hope Overhaulin’ is worth it as it’s really the only show that has my interest.
STAY AWAY!! I subscribed to this app through the Apple App Store. The app will not let me access programming unless I ALSO subscribe through MotorTrend. I don’t think their programming is worth paying twice. I’ve exchanged nearly a dozen emails with MotorTrend with no resolution. Apple is refunding my subscription. I won’t give my payment info to MotorTrend. After this epic failure in their support service I don’t trust them with my info. If MotorTrend wishes to fix this, they have my email address.
STAY AWAY!! I subscribed to this app through the Apple App Store. The app will not let me access programming unless I ALSO subscribe through MotorTrend. I don’t think their programming is worth paying twice. I’ve exchanged nearly a dozen emails with MotorTrend with no resolution. Apple is refunding my subscription. I won’t give my payment info to MotorTrend. After this epic failure in their support service I don’t trust them with my info. If MotorTrend wishes to fix this, they have my email address.
Show less
Response from developer
Paying twice doesn't seem to be necessary! we'd like to help you, please connect with us and open a ticket at help@motortrend.com.
What a true vision for everyone to identify with
Ahhh, the first time you realize what your mind is focusing on and the bite of true design, your are on the road to make what you think, how a car should look and perform. These episodes show you can build your dream, your’s is going to take, longer and what you can afford and learn skills, you need to build a car. Ant has deep pockets, yes he skilled, yes he subs work out, but in the end, his high end car can be realized. Yours can be a daily driver, a project someone who gets over whelmed with, you can take it to your final dream/design and it is your finished thought. So, here is a race going on with his hair on fire, and a time line. Slow this show down to a walk, is about what this can be for the regular person.
Show less
Response from developer
Hi! Thanks so much for taking the time to share your thoughts with us. I have shared your feedback with our Content team. Thanks again!
Respect your elders.
While I do appreciate the wealth of shows on Motortrend, now that Discovery has stepped in, it erks me a little bit that the original Motortrend shows, especially Roadkill, aren’t first on the list. I started my subscription because of shows like Roadkill, Roadkill Garage and Dirt Every Day. I’m just at a loss as to why they keep getting pushed deeper and deeper into the list of programming on the app. It’s not like it takes more than 5 seconds to find them, it’s just a matter of principle to me I suppose. Thank you for your time.
Show less
Motor Trend Cable Subscription Doesn’t Work
Just like some others have pointed out that and you have responded that with a cable subscription you can go to the website or Motor Trend Go app. The problem is you don’t get the full library like Top Gear and Overhaulin for example. There are only like 4 shows available and not even complete. I know when Discovery rebranded and partnered with motor trend a lot of things went away. You guys should change this if you haven’t started working on it or if you have and it just hasn’t been implemented yet. Especially when you have people paying cable/satellite companies it’s only fair and proper to include all content and those who want to cut the cord and buy everything separately can do so.
Show less
Zero Continuity
Got this app because of the fantastic Top Gear Collection, and will keep it for that reason. However, it’s obvious that Motor Trend is years behind in Streaming, specially for long TV series.
The app will not remember what season, what episode, what minute, or what second you left your watching on after you’ve left the app for a few minutes. I’m already in season 5 of Top Gear and every time I get back, it prompts me to “Keep Watching S02, Episode 1”. I have to manually scroll to the season I am, then find the episode, and then scroll to where I left off if I’m lucky enough to remember.
These episodes are an hour or so long, so it’s very unlikely that I’m always going to finish each of them in one sitting.
I love the fact that there is a Ruku TV app for this and I can watch Top Gear in a huge TV, it’s truly nostalgic and beautiful. Hence, Motor Trend, please fix the continuity, let me watch something on my TV and then pick up at the same place in my phone and then continue while I’m at my lunch break at work and then when I’m back home. I love Top Gear and this app is nicely built, but please fix that.
Sincerely,
Stig’s Angry Cousin
The app will not remember what season, what episode, what minute, or what second you left your watching on after you’ve left the app for a few minutes. I’m already in season 5 of Top Gear and every time I get back, it prompts me to “Keep Watching S02, Episode 1”. I have to manually scroll to the season I am, then find the episode, and then scroll to where I left off if I’m lucky enough to remember.
These episodes are an hour or so long, so it’s very unlikely that I’m always going to finish each of them in one sitting.
I love the fact that there is a Ruku TV app for this and I can watch Top Gear in a huge TV, it’s truly nostalgic and beautiful. Hence, Motor Trend, please fix the continuity, let me watch something on my TV and then pick up at the same place in my phone and then continue while I’m at my lunch break at work and then when I’m back home. I love Top Gear and this app is nicely built, but please fix that.
Sincerely,
Stig’s Angry Cousin
Show less
Automatic renew should not be the default option.
MT wouldnt refund me for me missing the deadline. I cancelled immediately after i got the 60$ charge. The havent ised this service for almost a whole year because 1. i wasnt happy with the app or the lack of content at the time. and 2. when i went to cancel the first time ( a month into my subscription ) it had said my account was no longer holding a subscription. I though nothing of it and forgot about it. THE PROBLEM is that by default it was set to automatic renewal which is BS. They sent one email that i overlooked because i get “Motor Trend Newsletter” several times a day on top of other emails. no second notice email the day before or anything like that. They seemed pretty set on not refunding me and faulting me becaise i missed it. i also requested the cancellation an hour or so after i was charged (3am my time ) i could understand if it was a week or a month but no, a few hours ( because i was sleeping at the time it charged me ) they wont refund me. not worth it. ive never had a company act like this of refunding. seems like they want all the money they can get. Great job Motor Trend!
Show less
Losing features? Can’t get the most recent version
The latest version of the app makes it sooooooooo much harder to find content. Not sure why they made it so user unfriendly now. They keep answering questions no one is asking, like, how can I make this app more difficult to navigate.
Also, notifications are awesome. But when you open the app, there is absolutely no indication of what you are being notified of. Just, everything looks the same. Weird.
I would like to point out that I am an application developer, coder, and systems analyst and engineer, not some jacktard that gets off slamming apps.
Great content! Lousy, lousy app development.
Also, notifications are awesome. But when you open the app, there is absolutely no indication of what you are being notified of. Just, everything looks the same. Weird.
I would like to point out that I am an application developer, coder, and systems analyst and engineer, not some jacktard that gets off slamming apps.
Great content! Lousy, lousy app development.
Show less
Must-have for gearheads
I’ve probably used this app more than any other, because it’s kept me entertained during trying times when I had to wait for flights or when I had to take a commuter train downtown for business. My favorite shows are Wheeler Dealers and Chasing Classic Cars. My lone gripe about the app is that the episodes from the earliest years of those shows aren’t available; hopefully someday they’ll be available, as well as the earlier episodes of Overhaulin and Graveyard Carz. Otherwise you have me as a user for life.
Show less
Great content, interface tends to be a bit glitchy
This is a network for every type of motor head, for all genres. The only drawback is the interface tends to be glitchy. When you scroll through the episodes, it sometimes goes to a completely different episode. The pause button needs to be fixed, you have to hold it down for a couple seconds in order for it to work. The selection for both shows and episodes can make displaying and selecting specific ones a bit difficult. But besides that it has great content, so it gets its rating that it receives.
Show less
