App doesn’t work on AppleTV and support unresponsive
App for AppleTV no longer works and just opens to a blank black screen regardless of how many times I delete and reinstall the app, reboot the app, reboot my new and up to date (tvOS 17.2) AppleTV 4K with an active Xfinity cable subscription to TCM. I’ve reached out to TCM support and developers multiple times to report the problem and ask for assistance and I get the circular first tier “Are you logged in? Have you rebooted? Do you have a TCM subscription?” And other unhelpful questions that just repeat and clearly show they haven’t read or comprehend the issue or read the history of my problem and won’t take ownership of looking for or escalating a solution. The fact that the developer support link here goes to a customer service contact center and not actual technical support is clear that resolving app issues is not their goal. Supremely disappointing considering that the app is the only way I am able to access TCM as I have cut the cord and my Xfinity subscription is app based only so when channel apps like TCM’s don’t work, the $10 extra I pay for the package it is in is something I am now throwing away since I can no longer use it.
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