PTCLTouch User Reviews

PTCLTouch

Pakistan Telecommunication Company Limited

Utilities

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App is giving SSL error when trying to login

The app was working fine, but now somehow it is giving an SSL error.

Please resolve this asap.

ASK Aussie

4 months ago

Response from developer

We really appreciate you bringing this to our attention. We would like to investigate your issue. Please share your contact details with us at care@ptcl.net.pk so that we can resolve the issue.

Application not working

While enter user id password. Application automatically close suddenly
Very bad experience

SultanShahbaz

5 months ago

Response from developer

Please accept our apologies for the inconvenience caused. We would request you to please share details of your issue with us at care@ptcl.net.pk. We will resolve your concerns with priority.

Worst app I have ever used

This app is useless because it never works.

RizwanAzam

a year ago

Response from developer

We really appreciate you bringing this to our attention. We would like to investigate your issue. Please share your contact details with us at care@ptcl.net.pk so that we can resolve the issue.

PTCL Touch app crashing on iOS

Hi,

I have an iPhone 12 Pro on iOS 17.1.2.

I had been using the PTCL Touch app for many years; however, for the last several months every time I try to log in the app crashes. I have deleted and reinstalled the app several times, but to no avail.

Please help resolve.

Thank you and regards,

Omar Jamil

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azriel786

a year ago

Response from developer

Please accept our apologies for the inconvenience caused. We would request you to please share details of your issue with us at care@ptcl.net.pk. We will resolve your concerns with priority.

Re

Needs to be made more simplified and users friendly.

Malook Nizamani.

a year ago

Response from developer

Hi, We are sorry that we didn't meet your expectations. Please let us know what we can do to improve. Drop us an email at care@ptcl.net.pk and we will definitely try to resolve the issue.

Absolute Signup Disaster

At first, everything seems ok. You install the app. It asks you to sign up. You fill in all the details and choose the password as per the requirements. It sends OTP to your mobile which you receive right away. Now it’s time to enter the OTP and that’s where the absolute disaster begins. Your password needs to have a special character as opposed to what it said at the signup “No Special Characters.” Now you wait half an hour and try again. You go through the whole process again and end up with the same result.
It seems everyone having the same problem for over the year and yet it persists which brings me to the next point, “terrible administration.” Whoever was responsible for creating the app did a terrible job, and unfortunately, they are not liable to answer anyone because the company they work for is running on public tax money.

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enthusiast_fabi

a year ago

Response from developer

We apologize for the difficulties you experienced while registering with us. We would request you to please share details of your issue with us at care@ptcl.net.pk. We will resolve your concerns with priority.

App needs some serious rework

Like many others I also haven’t been able to create an account on the app. It keeps on asking for special characters, letters and numbers no matter what I enter.
There’s no subscribed package information of flash fiber as well.
** Inconvenient and frustrating app.**

Askarian0001

2 years ago

Pathetic app

I can’t make account on it. No one expect this kind of pathetic app from largest company of Pakistan.

ZahiHu

2 years ago

Waste of time

Waste of time and showing every time error whenever you go to create for account

AliR44

2 years ago

Useless app

Full of bugs and glitches. Kindly spend some money to get decent app. You are a national level company and this is your app. Shame on you.

Blacky mammbi

2 years ago

Response from developer

Hi, Based on your review, we cannot gauge exactly what went wrong. Please write to us in detail about the issue at care@ptcl.net.pk, so that we can look into it immediately and get it resolved. We would love to give you a seamless experience on our app. Thanks!

free / freePrice