Still can’t switch some on 30 mins before dusk
The system works very well but the previous version allowed you to switch on various items lights on 15..20…30 minutes before dusk but since you updated the version of software you can now only switch items on after dusk this is not great because you need to be able to switch on before a set time so that you can have various things come on like garden lights so I’m very disappointed that you have done another update and not put this feature back in that you took out on the previous version
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Lights status
This is a great product, I have been using the app to control the lights outside the house with timers.
Two stars missing for the following two reasons:
This app can be improved a lot more. It would be great to see the status of the lights, currently I can’t tell if a light is on or off unless I look outside. Would be great if the switches sent a signal back to confirm the light is on or off and the app then shows this in the status of the lights.
I seem to have 8 devices connected to my link device, it would be great if I could see a list of these devices to review rather than removing all of these and then adding everything back on.
The product is great, works well and you get what you pay for but I feel like a lot more can be done to give us users more control by just improving the app.
Hope someone reads this and we see these features in the app updates soon.
Two stars missing for the following two reasons:
This app can be improved a lot more. It would be great to see the status of the lights, currently I can’t tell if a light is on or off unless I look outside. Would be great if the switches sent a signal back to confirm the light is on or off and the app then shows this in the status of the lights.
I seem to have 8 devices connected to my link device, it would be great if I could see a list of these devices to review rather than removing all of these and then adding everything back on.
The product is great, works well and you get what you pay for but I feel like a lot more can be done to give us users more control by just improving the app.
Hope someone reads this and we see these features in the app updates soon.
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Response from developer
You have the connect series which only performs one way communication. Our smart series products/app perform two way communication.
Frills over substance
Update November 2018
Have been using the Deta app since last year and everything just fine since BST finished I have had various problems and talked to support.
First up was the fact that the system clock on the thermostat didn’t update the year and so everything horribly confused.
Today we are back to the app and online manager saying everything is ok but the actual thermostat settings very different both in scheduled times and temperature.
Update December 2017
I had to accept defeat on your software. Fortunately I was recommended Deta Connect which appears to be your old software and works just fine.
July 2017
I am a long time Lightwave user and for value for money it is great and works consistently. To be able to be away from home and programme the lights and heating remotely is great.
This new app is a different thing though. I tried it when it was new and gave up going back to the original. However after changing the iPad I found the old app would not display full screen so tried this new app again.
My initial reaction remains unchanged. When you employ a contractor to do stuff don't get swayed by super whizzy graphics. Simplicity of use is the objective and to my mind this makes the whole thing more complex.
Now if they had made a more simple way of setting events, rather like the old heating interface that would have been better.
Have been using the Deta app since last year and everything just fine since BST finished I have had various problems and talked to support.
First up was the fact that the system clock on the thermostat didn’t update the year and so everything horribly confused.
Today we are back to the app and online manager saying everything is ok but the actual thermostat settings very different both in scheduled times and temperature.
Update December 2017
I had to accept defeat on your software. Fortunately I was recommended Deta Connect which appears to be your old software and works just fine.
July 2017
I am a long time Lightwave user and for value for money it is great and works consistently. To be able to be away from home and programme the lights and heating remotely is great.
This new app is a different thing though. I tried it when it was new and gave up going back to the original. However after changing the iPad I found the old app would not display full screen so tried this new app again.
My initial reaction remains unchanged. When you employ a contractor to do stuff don't get swayed by super whizzy graphics. Simplicity of use is the objective and to my mind this makes the whole thing more complex.
Now if they had made a more simple way of setting events, rather like the old heating interface that would have been better.
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Lots, lots worse than used to be
I’ve had LightwaveRF products almost since they hit the market. When the link/app came on the scene it was fantastic; reliable and worked every time. Over recent years though, it’s become much less so. And now I’m hugely disappointed by it. It’s a 50/50 gamble whether it will work or not. I’ve logged my complaint with support and hope a fix appears. Soon! If I didn’t have so much of their stuff I’d bin it. I’ve recently had British Gas install Hive heating in my home and have tried adding a hive lightbulb to a lamp; brilliant! Works every time. Totally reliable. If BG increase the range of Hive products then I may well bite the bullet and replace all my unreliable LightwaveRF products. Come on guys....GET IT SORTED!
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Another Buggy Update Version 3.2.22
I updated to version 3.2.22 yesterday and came home last night to find that lights that should not be on were now on. The updated has managed to turned on a timer that had been paused previously and now I can not pause any of my timers! I have tried everything to fix it as there is no support line at the weekend but nothing works. The only solution was to delete the timers that I do not wish to be triggered as they can not be paused within the app now.
When will this company throughly BETA check it’s updates. They seem to fix some issues but then cause other problems with things that had been working fine - so frustrating.
When will this company throughly BETA check it’s updates. They seem to fix some issues but then cause other problems with things that had been working fine - so frustrating.
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Response from developer
Sorry to hear about your experience, if you can contact us at support@lightwave.zendesk.com we can assist.
Works well
After a few initial teething problems in installing to our new garden office, system is working well, had a good experience with their customer service when encountered problems, always willing to help and try and solve the problems.
Maybe the bad reviews from an earlier time, will now be looking to install in rest of the house.
Maybe the bad reviews from an earlier time, will now be looking to install in rest of the house.
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Major improvement
So my last review around 4 months ago I gave this app 1 star. Since an update around 3months ago the app has been working faultlessly for me, a massive improvement. I only use the app to control all the light switches in my house and so far so good! No more random log outs, the app seems a lot more stable and works when I want it to. Good work chaps. 👍
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Absolutely Useless
I have been using lightwaveRF for about 2-3 years. The first app worked brilliantly for me. A few minor hitches that were rectified with the excellent support provided by Lightwave.
Recently updated the app to this version, the new version.
It has been absolutely rubbish, with lights randomly coming on and going off of their own accord. Timers not activating at the correct times and the lighting levels set, not working correctly.
The lag on the actions is awful, I am switching a light on from the app and several minutes later it comes on. Under the previous app it was almost instant - within a couple of seconds.
This needs far more work, and if you are not already invested in Lightwave products and about to buy in, I would hold off or look at an alternative system.
Lightwave, I am a very disappointed customer who was looking to upgrade to the generation two products, but I will not be investing until this app and the system works correctly.
Recently updated the app to this version, the new version.
It has been absolutely rubbish, with lights randomly coming on and going off of their own accord. Timers not activating at the correct times and the lighting levels set, not working correctly.
The lag on the actions is awful, I am switching a light on from the app and several minutes later it comes on. Under the previous app it was almost instant - within a couple of seconds.
This needs far more work, and if you are not already invested in Lightwave products and about to buy in, I would hold off or look at an alternative system.
Lightwave, I am a very disappointed customer who was looking to upgrade to the generation two products, but I will not be investing until this app and the system works correctly.
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Response from developer
Hi Thank you for feedback , we are continually working on our app and our products and constructive comments are how we improve our selfs , I would suggest contacting our technical support team again and seeing if they can help you with this. Here is the link https://support.lightwaverf.com/hc/en-us/requests/new
Just completely ruined
Lightwaverf listen to what your customers are saying, or say goodby to your customers, we won’t put up with this rubbish. You should be be pro’s at this now, it really doesn’t take a company this long to get it right.
Scrap all you have done and go back to the last version before your trashed a perfectly working app.
This is the 5th update since they decided to ruin a perfectly working app, yet it still have all the same problems as the first release.
Why go and change I do not know, before this my lightwaverf kit worked for years.
Lightwaverf, please give us the choice of going back to the old version. This version is unusable.
Your latest up date, they said they had fixed the logging out issue but it just logged out.
❌keeps logging out, it is relentless!!!❌
It’s really annoying. Just scarp all you have done and put the last version back up.
It’s got so many things wrong with this version, I don’t know where to begin.
Why did lightwaverf have to go and make all my equipment useless, I don’t know if they are doing it in house or they have got a developer in, but it’s a joke, the app does not work.
Really poor effort lightwaverf!
If there is a process to make you accountable for making all my invested equipment useless I shall be looking into it. It is really not acceptable to leave users with an app that is useless.
You have taken away features and made the app unreliable.
Scrap all you have done and go back to the last version before your trashed a perfectly working app.
This is the 5th update since they decided to ruin a perfectly working app, yet it still have all the same problems as the first release.
Why go and change I do not know, before this my lightwaverf kit worked for years.
Lightwaverf, please give us the choice of going back to the old version. This version is unusable.
Your latest up date, they said they had fixed the logging out issue but it just logged out.
❌keeps logging out, it is relentless!!!❌
It’s really annoying. Just scarp all you have done and put the last version back up.
It’s got so many things wrong with this version, I don’t know where to begin.
Why did lightwaverf have to go and make all my equipment useless, I don’t know if they are doing it in house or they have got a developer in, but it’s a joke, the app does not work.
Really poor effort lightwaverf!
If there is a process to make you accountable for making all my invested equipment useless I shall be looking into it. It is really not acceptable to leave users with an app that is useless.
You have taken away features and made the app unreliable.
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Doesn't work well
25 November 2017: the app is still randomly signing out, which is so annoying. But worse the app won’t pair with my on off sockets for my Christmas lighting... so it’s completely unusable. There was a way to pair something after creating it, but now I have to delete the item and try again. I’ve tried over 10 times, with 3 different sockets/modules and nothing new pairs to the app. I use it to turn my Christmas lights on and off and so they can cool down during the morning. Now I’ll just have to leave them running all day because I can’t be bothered spending more money on another timer.
6 August 2016:
Hasn't been updated since April... There is a very long delay on the new app, so if I use my phone to turn on or off the lights it takes a full 1 to 2 minutes to come on or off... It's so pointless when you actually need light and then have to wait! The old app still works instantly to turn them on or off!
Old review:
My devices on the old app respond almost instantly, but this new app takes 1 to 2 minutes to respond, sometimes not even responding. Not really sure why this is happening as the old app still works quick.
6 August 2016:
Hasn't been updated since April... There is a very long delay on the new app, so if I use my phone to turn on or off the lights it takes a full 1 to 2 minutes to come on or off... It's so pointless when you actually need light and then have to wait! The old app still works instantly to turn them on or off!
Old review:
My devices on the old app respond almost instantly, but this new app takes 1 to 2 minutes to respond, sometimes not even responding. Not really sure why this is happening as the old app still works quick.
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