Leave a Review Baby's Days
Many bugs & worst customer service
I’ve been with this app for 2.5 years and I used to work in digital marketing so I know enough to be able to say there are MANY bugs in the system and often I am unable to log in. Customer service is TERRIBLE. There is no phone number to ring if you need help. Support is poor. Parents are unable to view invoices and are reporting that things aren’t working as they should on the app. I even lost an entire parent questionnaire after it was signed! I have been unable to save changes when I add new invoices. I keep getting error messages when I try to log in! Worst of all - Baby’s Days closed my account after my credit card payment failed (they said they texted me a few days ahead but they lied as I had NO warning - just an email on the day announcing it’s being shut down. Then my manual payment kept failing due to another bug in their system and they blamed me… the list of awful things I’m experiencing with this company is endless.Show lessAvoid
At the start of me finding out about this app as a childminder just about to open the doors, I’d told everyone I was excited to use it and how good it looked, unfortunately after trying it I couldn’t get on with it as I was unable to navigate key features i needed so contacted them saying I didn’t wish to continue, to be responded to so rudely the customer service was horrendous, I was spoken down to as if I was stupid, they told me not to contact them any more. So when they attempted to take money out of my businesses account I got in touch with my bank who then prohibited transactions from babysdays. I’ve now received more threatening emails from them and they have also resorted to name calling. So if you want a supportive company to support your small business, my honest opinion is I’d avoid this one.Show lessNot great for parents and now missing key functionality
This app is pretty poorly designed for parents. You can easily get lost in the menus trying to find things.
With the latest update, an important piece of functionality is completely broken. You can no longer view or download Documents. There is a button to press to View or Download but it does nothing. Nurseries often use the Documents section to communicate important info to parents so it is very poor that this functionality has been broken.Show less