Leave a Review Baby's Days
Many bugs & worst customer service
I’ve been with this app for 2.5 years and I used to work in digital marketing so I know enough to be able to say there are MANY bugs in the system and often I am unable to log in. Customer service is TERRIBLE. There is no phone number to ring if you need help. Support is poor. Parents are unable to view invoices and are reporting that things aren’t working as they should on the app. I even lost an entire parent questionnaire after it was signed! I have been unable to save changes when I add new invoices. I keep getting error messages when I try to log in! Worst of all - Baby’s Days closed my account after my credit card payment failed (they said they texted me a few days ahead but they lied as I had NO warning - just an email on the day announcing it’s being shut down. Then my manual payment kept failing due to another bug in their system and they blamed me… the list of awful things I’m experiencing with this company is endless.Show lessmrsmlzb
Avoid
At the start of me finding out about this app as a childminder just about to open the doors, I’d told everyone I was excited to use it and how good it looked, unfortunately after trying it I couldn’t get on with it as I was unable to navigate key features i needed so contacted them saying I didn’t wish to continue, to be responded to so rudely the customer service was horrendous, I was spoken down to as if I was stupid, they told me not to contact them any more. So when they attempted to take money out of my businesses account I got in touch with my bank who then prohibited transactions from babysdays. I’ve now received more threatening emails from them and they have also resorted to name calling. So if you want a supportive company to support your small business, my honest opinion is I’d avoid this one.Show lessk3rr3
Not great for parents and now missing key functionality
This app is pretty poorly designed for parents. You can easily get lost in the menus trying to find things.
With the latest update, an important piece of functionality is completely broken. You can no longer view or download Documents. There is a button to press to View or Download but it does nothing. Nurseries often use the Documents section to communicate important info to parents so it is very poor that this functionality has been broken.Show lessaadams bagels
Confusing, and updates have broken some features
The latest update means documents cannot be viewed or downloaded via the app! Useless and causing us issues accessing important nursery info. The journey is also over engineered with too many areas (diary, live feed, children….just consolidate it!!!!)
Frustrating to use and annoying to have critical info from nursery come via the app at present. Ok for food and image diaries on a daily basis…so fine for nice to haves but a real pain for important stuff :(Show lessblackenedblonde
Great for keeping statutory paperwork in one place
Just noticed the new checkpoint feature on the app, great to see functions gearing up towards the changes in September.
I still have issues with parent notifications but generally a good resource for the statutory paperwork and accounts.
I was hoping the update would enable me to log my assistants daily register on the app but no I still have to do this on the website everyday.
Losing the email notification system has had a big impact to my service. Every week I have to email parents to remind them to do things such as sign the register. The live feed is useless if parents don’t look at it! I posted a newsletter and literally not one parent looked at it for a week until I told them it was in there!!!
I have parents especially of older children who only use the website and not the app perhaps this could be considered with optional email notifications in the future.Show lessjj3120
Absolutely awful for parents
As others have said, this probably works very well if you’re a childminder, but as a parent viewing the content, it’s terrible.
An example of one of the frustrating issues: you get a notification in the app, something like ‘A new document has been submitted for review’. Great. But no way of getting from that notification to the document. Why?! You have to try, usually unsuccessfully, to navigate the horribly laid out menus to trawl through content looking for what you just got notified about. But it’s not just documents, it’s everything.
Other aspects of the user interface seem designed and implemented by people that can’t possibly use the app or ask for any user feedback. Things that should be clickable are not. Things that don’t look clickable are.
In all, frustrating, and incredibly painful to use.Show lessOrangeAde4444
Outstanding
We have been using this system for many years now. It saves so much time in the day, week, month and certainly for completing the end of year tax return. Did take a bit of time to understand it but well worth doing so. By being able to use the app when out and about, not that we are out and about because of Covid, it does mean that we don’t have to wait until the end of the day to upload photos etc. we have trained the parents to log in, to send us photos and to make comments. The calendar is so useful as at least the parents have not got any reason to forget that we are closed for Christmas or any other day. The Babys Days team are always coming up with more imaginative ideas that they then incorporate into our systems at no extra cost to us.Show lessFrances Lindley
Poor for parents
So as you will see, reviews are polarised. It seems childminders and nurseries love it as a way to update but as a parent to read the updates it’s awful! The interface is confusing to navigate and not intuitive, you have to go through so many options (most are not relevant) to see the content you want. Really is a very badly designed app for the parents that have to use it. For example to look at past photos of your child there’s is not a section with all the photos in it, you have to view them by selecting individual days or months. So if the nursery took a nice pic of your child you have to keep selecting days or months until you come across it. Also the daily updates is just a stream of a badly designed ‘comments’ type system.
Needs a complete overhaul and some proper user testing with end users who are parents.Show lessallnicknamesgoneacceptforthis
Fantastic
Everything in one place at the touch of a button! Saves so much space at home ( I used to have files everywhere) very interactive with the parents. Once all the child’s details have been inputted into the system it’s very easy to use, I don’t use everything on the system- but that’s my choice but I love it, one of my favourite icons are the invoices- no longer do I sit working them out, I can charge to the minute and then ping the invoice the customer.Show lesswhy i love youtube kids
Great paperless system
I’ve used BDs since I started childminding in early 2019 and have found it so helpful. It covers all the necessary areas and more needed for a childminding setting. I feel like I don’t use a lot but actually invoicing, contracts, permissions, policies (which you can edit/replace as you wish), progress trackers and reports, accounts, fire drills, register, nappy changes, bottle feeds... it’s quite a lot! As a new childminder it helped to act as a prompt/reassurance that I had all the right things in place. Since I joined they have worked hard to have everything available on the app as well as the website which has made things much slicker. I tend to use it in conjunction with WhatsApp as that’s what suits my parents. They have a great BDs FB support group if you’re ever unsure of anything. All in all I love it and always recommend to others. It’s paperless and looks professional, who could ask for more?Show lessLeapingLoves
