Leave a Review Latch App
Just not there yet
Cool concept but the technology really just isn’t there yet for this to be a convenient, reliable and seamless way of unlocking spaces. Extremely inconsistent, crazy latency, (every other day I’ll be standing in front of doors for 10 minutes quitting and restarting the app just for it to tell me I haven’t used that door before, which is untrue). In elevators, by the time I’m able to scan to unlock, the elevator has already gone past my floor, not to mention the frustration of needing to open the app and use it with hands full. It should be a tap and instant unlock without even having to open the app if the user can choose to grant access (so that I can leave my phone in my pocket and not have to fumble to find my phone and open the app and then wait again for unlock). Maybe I should be blaming my apartment for even installing these in elevators and many other spaces. I’ve noticed it does work better for Apple Watch users. I’m so frustrated that when I’ve had friends over I simply go and pick them up/let them out just so I don’t have to deal with granting permission using this app.Show lessychen513
Slow, buggy, fix to a non-existent problem.
My apartment complex switched to latch late last year and it’s not gotten better. It’s slow, glitchy, and is overall a worse experience than just a simple key or key fob. Will not be renewing my lease and will be sure to never rent again at a complex that uses Latch (yes, it’s that bad).
They say “make sure your app is up to date” it is always running latest version.. still slow and buggy.
They say “make sure your operating system is up to days” it is always running latest iOS version.. still slow and buggy.
They then say “oh it’s because you have the latest iOS.. the next latch update will improve it” .. and it never does. Always slow. Always buggy.
At risk of sounding old, what was wrong with regular old keys? My regular key worked during power outages. I could click my old key fob attached to my keychain to easily get in our garage gate.. but now I need to fumble around on a clunky app that is slow and only works 1/3 of the time to open a gate. I understand there is a play in harvesting all our user data and personal information and good job to whoever at Latch convinced these property managers that Latch is somehow an improvement.. because it’s not. It’s just another instance of technology solving non-existent problems and making things less efficient than before.Show lessAustin19028247
Horrible, horrible app
This app is so glitchy and horrible, the only thing I hate more is my building’s management company that decided to stick with it despite everyone hating it. We’ve lived in this apartment building for 2 years, and can think of at least a dozen times when we have either been locked out of the building or our apartment because the app has not worked, and then at least one instance the building’s power went out and literally nobody could get in the building, the elevator, or the apartments, because none of it works without power.
You know what doesn’t fail from an electrical outage? Keys.
And even when the app is supposedly working, it is incredibly slow to respond, and on at least two occasions, my wife has been afraid for her safety when trying to get into our building late at night and somebody has followed her—and the app didn’t work such that she was stuck on the sidewalk trying to get into our building with a person following her.
We have brought up all of these concerns to the building multiple times (as have *many* people we’ve met in our building), and they continue to use this incredibly substandard app. I really don’t hope this ever happens, but if someone is assaulted on the street because this app isn’t working and they couldn’t get into their home, I hope that they can cite this as one of many examples of gross negligence of any building choosing to use this horrible app to save a few bucks.Show lessbballjdm