Leave a Review First Financial of New Mexico
New customer
They are good people .. super nice .. only thing is the app .. it needs better developers to over see all the problems and work on them issues in a timely matterImAngryAsf
Developer Response
Thank you very much for your honest feedback. We will actively see what process improvements we can make. Thank you.Staff
My visit to FFCU has always been positive and prompt services no matter what they were for, the staff greet you as you step into the facility and serve you with a smile, I am a satisfied customer because of that.Diné Amá
Developer Response
Thank you, Diné!First Financial Credit Union
Always very friendly and helpful. Excellent customer service in the bank and phone when I call. When I got scammed . Donna did an awesome job helping me get my money back and happened in a timely matter. Guided me through what I needed to do. Thank you!!Rosie me me
Developer Response
Thank you!Account assistance
I just called and spoke with FFNM representative, Jessica. Not only was she very professional but she was courteous. I’m not computer savvy; she was patient and walked me through the changes I needed to make.
Jessica was the best and her supervisor should know so he/she can recognize her for a job well done!Show lessBabba Blu
Developer Response
Wow! Thank you so much! We will let her supervisor/manager know. We appreciate you taking the time to let us know.Efficiency is great!!
I have had FFCU bank accounts for over 10 years now. The app is great at notifying customers when it will be inaccessible for app fixings and bugs. A very simple & minimal app that can lead to your financial needs.Tyra Que
Developer Response
Thank you!Jk
I am out of state now but I wouldn’t trade this credit union for any other
They have watched my acct and helped me when bad business has tried to scam me
This is by far the best credit union ever
Thank youMuttsilly
Developer Response
Thank you so much!Awesome bank
I have banked with FFCUNM for about 4 yrs and I have not had a problem with them they have one of the best fraudulent systems yup the only down side is they charge $28 for every over draft even if it’s like $1.59 they still charge you $28 I just think they should change it. But all n all I recommend them to who ever wants to open a bank account. Dont mind if you use me as a referral hahaha thank youShow less0180james
Developer Response
Thank you for your review and feedback. We appreciate you letting us know how we can better serve our members. Thank youFFCU and staff
I’m a long time customer: over the years the changing staff has always been courteous, informed, cheerful and helpfull. The outstanding service has been a constant! Thank you FFCU!Rojakiva
Developer Response
Thank you, Rojakiva! We appreciate you so much.The App
It be so wonderful if the app was updated so that we could make payments right on the app instead of the third party website. This is my hardest account to make payments on and it shouldn’t be that hard. Otherwise it’s great. Oh, it would also be wonderful if we could view transactions on the app. It is impossible to track account activity as it is.Show lessJulie Brouillette
Developer Response
Thank you, Julie. We appreciate your feedback and letting us know how we can improve the app. We will make sure to provide feedback to our developers and see what we can do to improve the process and app. We appreciate you taking the time to let us know.No more use of passcode for IPhones
Since this new update, it took away logging into the app using your passcode which was much more easier/ convenient and now you have to input your password every time. This is mainly for IPhone IOS. Please include this back in the next update .alesansee
Developer Response
Thank you for your feedback. We will look into this.
