First Financial of New Mexico User Reviews

First Financial of New Mexico

First Financial Credit Union

Finance

Reviews Summary

Positive highlights

🙂

This app hasFriendly and helpful staff

⚡️

This app hasEfficient and prompt services

🔒

This app hasExcellent security and fraud protection

💳

This app hasConvenient mobile banking features

🗓️

This app hasTimely notifications about app maintenance

🔍

This app hasSimple and minimal app design

🏦

This app hasLong-standing and trusted credit union

Negative highlights

🐛

This app hasBuggy app with frequent crashes and issues

🕰️

This app hasSlow processing of transactions and pending items

💰

This app hasHigh overdraft fees

📱

This app hasInconvenient login process, loss of passcode/biometric login

🔍

This app hasLimited transaction history and bill pay features in the app

🔗

This app hasBroken links and dead pages in the app

Top reviews

Most RecentHighest RatedLowest Rated

New customer

They are good people .. super nice .. only thing is the app .. it needs better developers to over see all the problems and work on them issues in a timely matter

ImAngryAsf

5 months ago

Response from developer

Thank you very much for your honest feedback. We will actively see what process improvements we can make. Thank you.

Staff

My visit to FFCU has always been positive and prompt services no matter what they were for, the staff greet you as you step into the facility and serve you with a smile, I am a satisfied customer because of that.

Diné Amá

6 months ago

Response from developer

Thank you, Diné!

First Financial Credit Union

Always very friendly and helpful. Excellent customer service in the bank and phone when I call. When I got scammed . Donna did an awesome job helping me get my money back and happened in a timely matter. Guided me through what I needed to do. Thank you!!

Rosie me me

7 months ago

Response from developer

Thank you!

Account assistance

I just called and spoke with FFNM representative, Jessica. Not only was she very professional but she was courteous. I’m not computer savvy; she was patient and walked me through the changes I needed to make.
Jessica was the best and her supervisor should know so he/she can recognize her for a job well done!

I have banked with FFCUNM for about 4 yrs and I have not had a problem with them they have one of the best fraudulent systems yup the only down side is they charge $28 for every over draft even if it’s like $1.59 they still charge you $28 I just think they should change it. But all n all I recommend them to who ever wants to open a bank account. Dont mind if you use me as a referral hahaha thank you

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0180james

a year ago

Response from developer

Thank you for your review and feedback. We appreciate you letting us know how we can better serve our members. Thank you

FFCU and staff

I’m a long time customer: over the years the changing staff has always been courteous, informed, cheerful and helpfull. The outstanding service has been a constant! Thank you FFCU!

Rojakiva

a year ago

Response from developer

Thank you, Rojakiva! We appreciate you so much.

The App

It be so wonderful if the app was updated so that we could make payments right on the app instead of the third party website. This is my hardest account to make payments on and it shouldn’t be that hard. Otherwise it’s great. Oh, it would also be wonderful if we could view transactions on the app. It is impossible to track account activity as it is.

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Julie Brouillette

a year ago

Response from developer

Thank you, Julie. We appreciate your feedback and letting us know how we can improve the app. We will make sure to provide feedback to our developers and see what we can do to improve the process and app. We appreciate you taking the time to let us know.

No more use of passcode for IPhones

Since this new update, it took away logging into the app using your passcode which was much more easier/ convenient and now you have to input your password every time. This is mainly for IPhone IOS. Please include this back in the next update .

alesansee