Cannot login bc app says I’m a corporate customer
This is the second time in the last eight months that I have tried to make my lease payment and I’m unable to log into the app because I’m getting an error message telling me that the app is not available for commercial customers. I am not a commercial customer, have a personal leased vehicle, and should be able to smoothly make payments on the Ford Credit app. I have deleted and reinstalled the app several times and it is not fixing the problem. I have to go to the website, login two separate times to the account manager in order to make a lease payment. Extremely inconvenient. The first time I called customer service when this happened, the associate told me she had never heard of such a problem. I deleted and reinstalled the app, which fixed it. Again, this time it is not working after deleting and reinstalling. The associate the first time told me the app was quite new and they were still having some issues. It has been months and I would have expected those issues to have been resolved. They have not. This issue, coupled with the FordPass app always having issues unlocking my vehicle when I’m walking up, makes me not want to get another Ford vehicle at the end of my lease.
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