I had to call customer service twice to even get set up with the app. It kept telling me verification was invalid after it verified my name and social. Nothing in the app actually works. Like other reviewers mentioned. You mark that you took your med and it still shows that you need to take it. I tried changing my times to take my meds but it doesn’t alert me. I went through to make sure all the settings are on. I had to reset them all individually numerous times. Especially the time zone for some reason.
A specific complaint about exact care, I got them so all my meds would be in one easy package. It makes it very inconvenient when they send me multiple meds “outside of my package” yet still in the same package just not in the little packs with my other pills. It makes for quite the hassle.
Also, they do not communicate well. They caused a nearly 3 week gap in my medication.
Unhappy Customer
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PreppyBloxburgGirl
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