Disappointed
Ordered a custom mug in January of 2023. When ordering it, they made it clear it would take 4 months to make because they are hand made mugs. It has now been 16 months and I can’t get any reply’s from customer service. I’ve tried the messaging system and have sent several emails. I received one reply over a year ago. For a company that says they “lose sleep at night if they have one unhappy customer”, they seem pretty ok with taking money and not fulfilling orders.
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