Pretty solid
Overall it’s a good app. There is an ongoing issue I would like to see resolved. The app frequently deletes the wrong pictures. If you are going through pictures deleting unwanted ones, it frequently deletes the wrong picture. At least 10 times we have had desired pictures be deleted. It appears there is a lag between the picture being shown and the one the system thinks the user is viewing. If you are going through pictures and deleting, you often find missing pictures when you are done.
Other issue is old pictures not showing (older than 2 months or so). I’m not sure if they’ve been deleted or if the plan doesn’t show them but they are gone in the app. If they’ve been formally deleted, I’ll be sad. If our plan doesn’t allow it, it would be nice to give that feedback in the app.
Both issues seem very fixable, but are pretty big issues at the moment.
Other issue is old pictures not showing (older than 2 months or so). I’m not sure if they’ve been deleted or if the plan doesn’t show them but they are gone in the app. If they’ve been formally deleted, I’ll be sad. If our plan doesn’t allow it, it would be nice to give that feedback in the app.
Both issues seem very fixable, but are pretty big issues at the moment.
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Response from developer
Hello; We understand how important it is to manage your photos reliably and ensure desired captures are not lost. The situation you described with deleted pictures might be caused by a lag or syncing issue. We recommend reinstalling the app to ensure optimal performance and making sure your camera's firmware is updated to the latest version for the best functionality. Regarding photo history, it includes a 30-day history; if you're a member of the Insiders Club, you benefit from up to 12 months of photo history. If older photos seem unavailable, if the challenges persist after taking these steps, please don’t hesitate to contact us at 1-888-779-7646 or via https://www.spypoint.com/en/chat. Our team will be happy to assist further.
