Very accurate
Response from developer
Hello, thank you for your wonderful review. We're delighted to hear that Welltory has been a valuable tool in managing your POTS symptoms and providing accurate insights. Our goal is to help users understand their bodies better and optimize their daily routines. Please note that while Welltory offers personalized recommendations, it is not a medical app. We recommend consulting with your healthcare provider for medical advice. We're thrilled to be part of your wellness journey and appreciate your recommendation to others seeking to improve their health and well-being.
Charged me on the free plan!
Response from developer
Hello, thank you for your review. It seems there might be some confusion regarding your subscription status. If you were charged unexpectedly, please ensure that you are indeed on the free plan and not on a Premium subscription. If you purchased your subscription via the App Store, please note that all transactions, including refunds, are managed directly by Apple. We recommend reaching out to Apple Support for assistance. If you need further help, please contact us via the app: Menu → Report a problem → Send. We're happy to help resolve this issue.
The Great Informative Health App
Response from developer
Hello, and thank you for your insightful review. We're glad to hear you enjoy the app and find it informative. We appreciate your suggestions about setting personalized step goals and challenges, especially for those with mobility limitations. We'll pass this feedback to our team for consideration. Regarding your emails, please ensure they are sent via the app by going to Menu → Report a problem → Send. We're happy to help and are committed to improving your experience with Welltory.
This app is $129/year it’s not free.
Response from developer
Hello, thank you for sharing your thoughts. We aim to make Welltory accessible to everyone by offering a free version alongside our Premium subscription. The free version includes HRV measurements to help monitor your body state, while the Premium subscription provides access to advanced features and insights. Additionally, you can explore some Premium features during a trial period or through our Plus option by inviting friends. If you have any questions about our pricing or features, please feel free to reach out to us via the app.
Hot garbage
Response from developer
Hello, and thank you for sharing your thoughts. We hear your concerns about the complexity and data interpretation in the app. Our aim is to provide comprehensive insights, but we understand it can be overwhelming. We'll pass your feedback to our team for consideration. Regarding the subscription model, our app's effectiveness improves over time as it gathers more data to provide personalized insights. We offer a free version and a Plus option to make it accessible to everyone. If you have further questions or need assistance, please contact us via the app: Menu → Report a problem → Send.
Pretty and useful
Response from developer
Hello, and thank you for your thoughtful review. We're delighted to hear that you find Welltory both insightful and visually appealing. We understand that the Premium subscription may seem costly, but it reflects the advanced algorithms and extensive research behind our app. To make Welltory accessible, we offer a free version with HRV measurements and a Plus option, where inviting friends can unlock some Premium features.
Good app
Response from developer
Hello, and thank you for your encouraging review. We're delighted to hear that you find Welltory to be a good app. Our goal is to continuously enhance the app to provide even more valuable insights into your well-being. With regular use and connected data sources, Welltory can become an essential tool for monitoring your health. If you're interested in exploring the full range of features available in our Premium, Plus, and free versions, please check out our help article here: https://help.welltory.com/articles/4007331-. We appreciate your support and look forward to helping you on your wellness journey.
INACCURATE
Response from developer
Hello, thank you for sharing your feedback. We understand that it can be confusing when your HRV results don't align with how you feel. HRV measurements reflect your physiological state, which can be influenced by factors like physical activity and sleep quality, rather than subjective feelings. To ensure accuracy, please follow our guidelines for taking measurements, ideally with accuracy above 95%. You can find detailed instructions here: https://help.welltory.com/articles/3361520-. If you have further questions, feel free to reach out to us via the app: Menu → Report a problem → Send.
Great app, if only it had monthly subscription
Response from developer
Hello, and thank you for your positive feedback. We're glad to hear you're enjoying the app. Regarding the monthly subscription, we've phased it out in the App Store to focus on long-term benefits. Our research indicates that users experience significant improvements over several months, as our algorithms need time to adapt and provide personalized insights. We offer a free version and a Plus option, where inviting friends can unlock some Premium features. If you have any questions, feel free to explore our Help Center in the app under Menu → Help Center.
Watch out, they make it hard to cancel!
I later cancelled my subscription through Apple Settings/Subscriptions/Welltory last year and wasn't charged.
But then I upgraded my iPhone and somehow I'm on the Premium plan. Welltory charged my credit card, the full yearly price $99 USD (that's almost $150 Canadian)!
I never subscribed for it, and there's no way to cancel my subscription! I went to Apple settings/subscription on my iPhone, but Welltory isn't even listed as an app (both in active and inactive categories)!
They seem to make it very hard to cancel, and surprise you with charges.
Response from developer
Hello, thank you for sharing your experience. It seems like there might be an issue with multiple accounts or subscription visibility. If you can’t find Welltory in your Apple subscriptions, it could be due to different sign-in options or subscription systems. We recommend checking all possible accounts, including any login methods you may have used. For more information on managing your Welltory subscriptions, please refer to our dedicated help article: https://help.welltory.com/articles/3376353-. If the issue persists or you need further assistance, feel free to contact us via the app: Menu → Report a problem → Send.
