Leave a Review athenaCapture
About my Athena
It keeps shutting downclinic 145
Developer Response
Hello, we are sorry that you are not able to utilize athenaCapture. Request to help us troubleshoot by raising a support ticket by navigating to athenaNet > Support > Create Case or Call > Additional services > athenaCapture. Thank you for your patience.App closes as soon as it opens
iOS 15, our iPad can’t update further.NewtonAxt
Developer Response
Hello, athenaCapture is supported for iOS 15. It also appears to be an unique issue. To help us troubleshoot, could you please raise a support ticket by navigating to athenaNet > Support > Create Case or Call > Additional services > athenaCapture. Thank you for your patience.Shutting down
Every few scans of Insurance cards your app goes blank (white screen) requiring me to delete and reinstall. Please fixHates to scan
Developer Response
Hello, we'd like to understand what went wrong with the app. Request to help us troubleshoot by raising a support ticket by navigating to athenaNet > Support > Create Case or Call > Additional services > athenaCapture. Thank you for your patience.Photos are blurry
Almost all photos end up blurry. I use this app several times per week.Yllek1977
Developer Response
Hi, We are sorry to hear about the issue you are facing. We'd like to gather more information to look into this issue further. We'd appreciate it if you could submit a case by going to athenaNet > Support > Create Case or Call > Additional Services > athenaCapture, and we'll get back to you. Thank you for your patience.App not working on iOS 12.5.7
App crashes as soon as I launch it.nrhwv
Developer Response
Hi nrhwv, We're sorry to hear that you're having trouble accessing the athenaCapture mobile app. This is not the experience we want our users to have. We're glad to inform you that we've fixed this issue on the latest app version, 1.7.2. Please install the latest app version from the app store to continue using the app.Good when it works
It’s a great tool when it works
Even though it doesn’t show up on the actual patient chart right away and it’s hard to view and retrieve later on (the actual titles descriptions disappear)
The main problem with it is that it’s glitchy
It works 50% of the time, the other 50% it’s a blank screen and I’m not in a rainforest in hawaii, I’m in suburbia with giga speed internet and a new iPhone
(Athena is not very receptive to feedback, they put as many roadblocks as they can in front of the end user so that they don’t have to deal with problems and can go on congratulating themselves for a job well done. However they have one thing going for them, Athena is not as crappy as EPIC)Show lessPoopty peupty pantss
Developer Response
Hi, thank you for the feedback and sorry for the inconvenience caused while using the app. Your feedback is important to us and we continue to incorporate the feedback we recieve and make the app better. We would request you to raise a ticket for the issue you are facing by navigating to athenaNet Support > Create Case or Call > Additional services> athenaCapture. Thank you for the patience.Never worked for me
Whenever I’ve tried to take pictures, it just reverts to capture a picture screen. I can bypass it by turning flash on but it’s annoying. It also doesn’t focus on the text of the insurance card so everything I upload is blurry and unusable.BROWNDOLPHIN
Developer Response
Hi, sorry for the inconvenience you are facing with athenaCapture. Request you to raise a ticket for the issue you are facing and we would do our best to fix it as early as possible, navigate to athenaNet Support > Create Case or Call > Additional services> athenaCapture. Thank you for the patience.Extra click!
Why did you have to add the extra click at the end? We are seeing a patient every 10 minutes and extra clicks mean extra time. Also, can we please get this integrated with Athena one so that we can just use our iPads and not have to have 2 devices to take photos?Pasmokey
Developer Response
Hi Pasmokey, Thank you for the feedback and ratings. Your feedback is important to us and we continue to research and deliver features that add value to your office work. Also, improving image upload capabilities within athenaOne app is on our roadmap. Request you to raise a ticket for the issue you are facing, navigate to athenaNet Support > Create Case or Call > Additional services> athenaCapture. Thank you for the patience.Upload issues
We are in an area with intermittent/very slow internet speeds, in a rainforest in Hawaii, and the app has no option to continue an upload later or upload from photos taken, so one patient’s photos grind everything to a halt on our single encrypted clinic phone. We will also get network error in the app and can’t move on from being stuck on one patient . Please facilitate ability to restart stopped upload or upload saved photos so we can use the app. Queuing multiple patients photos would be useful as well in the same way.Show lessHI_Provider
Issues with scanning the code box
My iPhone 13 has serious issues with scanning the box. It just doesn’t register until I move my phone around in all directions until pop it finally will take. I didn’t have this issue with my older iPhone and I’m wondering if this new iPhone is just not compatible with the app. Please advise!Silly Gail
Developer Response
Hi Silly Gail, sorry about the app experience with your new device. Have you tried creating a support case for this issue, if not, request you to create one by navigating in athenaNet to Support > Create Case or Call > Additional services> athenaCapture. We will make sure that it is taken care of at earliest. Also we recommend you to update the app to the latest version. Thank you!
