phasing out?
it's a shame that D'Addario is chosen to abandon the concept. No update for 2 years and they are in the process of stopping the sale of devices
Great idea …….but…….
I’ve owned three of these units for a number of years. They just don’t seem to work very well. Sometimes they work but most times they don’t. It’s unclear if it’s the unit itself or the app. Most of the time they fail to give readings in a reasonable timeframe. They also don’t push warnings when they should. The app has a link to contact support but that doesn’t seem to work anymore. Just purchased a SensorPush unit. Out of the box it worked immediately. The app seems a little more relevant and provides readings nearly instantaneously. Don’t waste your money on a Humiditrak.
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Response from developer
Hi, I am sorry to hear you are seeing an issue with your Humiditrak sensors not working reliably. Please don't hesitate to reach out to our technical support team at support@blustream.io. They would be happy to help troubleshoot any issues and make sure you are up and running smoothly!
Needs a widget but still good tool
This is a pretty handy tool for helping to monitor what's going on inside the case. Could use a widget for quick reference but otherwise so far so good.
Good App
I love the app. But I wish updates would be installed when needed. Battery life does not register accurately. This has been an issue for a long as I’ve used the app which is several years.
Hard to see
Lots of space in this app has been wasted . It could be designe much better with a bold fonts. Its hard to see.
Response from developer
Hi, thank you for your feedback on the app design. We always love to hear more on how we can improve! If you have any more feedback to share or if you need any help, please reach out to support@blustream.io!
When it works…….
It started out OK. I was getting readings and app was set to send notifications. I’m careful about my temp and humidity in my home so I wasn’t concerned when I didn’t get warnings. Then one day I decided to check the app. Out of 5 sensors, two hadn’t updated for three months and the other three hadn’t updated for 1 month. The battery levels are OK.
I tried to reset them to factory settings, nothing. I deleted one sensor and tried to pair it again. It can’t decide if it can find the sensor or not. One time, it couldn’t find the sensor. The next try it says it found the sensor but can’t connect although the Bluetooth settings in my phone says it’s connected, then it’s not.
Notified the errors through the app but no response in over a week. Great customer service. I tried loading the app to my iPad. I got the same results as my phone when trying to pair the sensors again.
I did get a notification on the iPad that there is a big update coming soon. I sure hope so cuz the sensors cost enough for what they are. It would be nice if they actually worked.
I tried to reset them to factory settings, nothing. I deleted one sensor and tried to pair it again. It can’t decide if it can find the sensor or not. One time, it couldn’t find the sensor. The next try it says it found the sensor but can’t connect although the Bluetooth settings in my phone says it’s connected, then it’s not.
Notified the errors through the app but no response in over a week. Great customer service. I tried loading the app to my iPad. I got the same results as my phone when trying to pair the sensors again.
I did get a notification on the iPad that there is a big update coming soon. I sure hope so cuz the sensors cost enough for what they are. It would be nice if they actually worked.
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Response from developer
Hi, I'm sorry to hear you are seeing an issue with your Humiditrak sensors not updating correctly and re-linking your sensor. The first thing I would recommend doing is checking to make sure your sensors battery is still alive. You can check this very easily by removing the battery from the sensor, waiting 15 to 20 seconds, then re-inserting the battery and checking to see if the sensor itself blinks red 4 times. You should see it blinking red on the front of the sensor under the vents. If it does not blink red 4 times, the battery will likely need to be replaced. If you need any help, please reach out to support@blustream.io!
Worked ok for years now just died.
So I used this app for years to track 3 guitars. Round May of 2022 it just stopped working. I put new batteries in, tried to re-pair sensors, deleted the app (and my history), still nothing. Won’t pair anymore. Sigh. Even the report feedback button doesn’t work (won’t send mail). Pretty much I’m sure the app needs a good iOS refresh.
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What a waste
This app (and tool) are so buggy. Unfortunately, it promises more than it can deliver. Great idea. Horrible execution. Bluetooth connection is at best intermittent and readings are just not reliable.
Quits working intermittently
I have this a 4 star cause when it works it’s great. It really deserves 2 stars(sorry). It’s a dry winter and I woke up this morning with the app reading 65% humidity. This was crazy. I removed and put the battery back in, which has worked on other occasions. Not today. Deleted and reinstalled the app. Humidity now reading a more appropriate 40%. I’m finding I have to trouble shoot this a couple times a week. I don’t like it but will keep doing it.
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Crappola soft/firmware
Have had it a year & 1/2 after multiple attempts had gotten it to work…. and when it DOES…. It’s a great thing…. But of late it’s a brick…. Cust support is a joke… Amateur hour as far as software is concerned … Mar 15 reviewer is pretty much right on… battery is fine deleted and re-linked multiple times…. ATTEMPTED to re link….. we’ll call it 3 out of 8 ….. and it is not reading… Perfect concept and IT SHOULD WORK PERFECTLY It’s beginning to look as though this was a clever tool to build a database of users that meet their demographic marketing criteria and which is worth $$$ in today’s “your are just a number to us” world ….to have the kind of granular specificity they duplicitously solicit has got to be quite unique AND VALUABLE….brand model value serial # ….. email….. Yeah…. Best to keep your OWN records.
UPDATE: I contacted D’Addario someone called me back a day later….who put me in contact w/bluestream (?) s/w developer guy… he was able to trouble shoot my device (which THEY SHOULD TELL YOU HOW TO DO BY YOURSELF in the lame instructions !) and said mine was shot….a new unit should be sent to replace failed one… I called D’Addario back…very nice.. said new unit was on the way… it’s now Aug 22….. and I got NOTHING….. FWIW….All of this transpired in July…..developer comment was long after our interaction.
UPDATE 2.0 1/31/22
Once I became a “squeaky wheel” as mentioned above, I was “in the loop” and the Bluestream people were trying to make things right….
There seems to be a disconnect between D’Addario and Bluestream …or at least a lack of communications.
BUT….Please note…. ONCE I FINALLY MADE CONTACT …. EVERYONE on BOTH SIDES seemed intent and sincere in their efforts to fix my problem and do the right thing.
My replacement sensor was sent( don’t know which party) but apparently not tracked properly thus it was “lost”….
Once evident that the ball had been dropped another unit was sent by I’m assuming, the guy on D’Addario’s answering machine.
…. the 2nd one got here…. & then the original showed up days later…..
So it was WAY TOO LONG before I got it…. But I got it.
As for the “system” it’s a great tool/idea that is great when it works… though I’d say still buggy not a true “set and forget” solution as my ALERTS seem to be inconsistent to non existent re: high/low warnings and recently low battery warning with my preferences for such turned on (iPhone 10xmax iOS 14.8.1)
But overall I’d buy again if I need to….
UPDATE: I contacted D’Addario someone called me back a day later….who put me in contact w/bluestream (?) s/w developer guy… he was able to trouble shoot my device (which THEY SHOULD TELL YOU HOW TO DO BY YOURSELF in the lame instructions !) and said mine was shot….a new unit should be sent to replace failed one… I called D’Addario back…very nice.. said new unit was on the way… it’s now Aug 22….. and I got NOTHING….. FWIW….All of this transpired in July…..developer comment was long after our interaction.
UPDATE 2.0 1/31/22
Once I became a “squeaky wheel” as mentioned above, I was “in the loop” and the Bluestream people were trying to make things right….
There seems to be a disconnect between D’Addario and Bluestream …or at least a lack of communications.
BUT….Please note…. ONCE I FINALLY MADE CONTACT …. EVERYONE on BOTH SIDES seemed intent and sincere in their efforts to fix my problem and do the right thing.
My replacement sensor was sent( don’t know which party) but apparently not tracked properly thus it was “lost”….
Once evident that the ball had been dropped another unit was sent by I’m assuming, the guy on D’Addario’s answering machine.
…. the 2nd one got here…. & then the original showed up days later…..
So it was WAY TOO LONG before I got it…. But I got it.
As for the “system” it’s a great tool/idea that is great when it works… though I’d say still buggy not a true “set and forget” solution as my ALERTS seem to be inconsistent to non existent re: high/low warnings and recently low battery warning with my preferences for such turned on (iPhone 10xmax iOS 14.8.1)
But overall I’d buy again if I need to….
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