Installation difficulties
Purchased 70 GB Global plan. Installed eSIM, activated plan. Waited for a while. No Service. Restarted the iPhone. No Service.
Looked for online help and followed all the instructions. No Service.
Contacted support via apps messaging system. Got first some useless AI responses. Thereafter was redirected to “live” support. Waited for 34 minutes till I got another message. Responded and waited for another 25 minutes for the next message. Thereafter another 20 minutes for the next one.
Still not working.
Eventually got proper support via email. The issue got eventually resolved.
Do not expect that it will work flawlessly when you arrive at your destination.
Looked for online help and followed all the instructions. No Service.
Contacted support via apps messaging system. Got first some useless AI responses. Thereafter was redirected to “live” support. Waited for 34 minutes till I got another message. Responded and waited for another 25 minutes for the next message. Thereafter another 20 minutes for the next one.
Still not working.
Eventually got proper support via email. The issue got eventually resolved.
Do not expect that it will work flawlessly when you arrive at your destination.
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Response from developer
Hi Anewfi! I'm sorry to hear about your experience but we are glad that you get to connect to our service. Thank you for choosing Flexiroam!
Good online support.
I’ve only just set everything up so I can’t really comment on the service yet.
I found the installation and set up instructions very confusing. For example in the instructions I was told to select “FRX Global Sim” which I couldn’t find anywhere.
In the end I resorted to the online support. I still haven’t seen FRX Global Sim anywhere on my device but it seems to be working now thanks to the online support.
I found the installation and set up instructions very confusing. For example in the instructions I was told to select “FRX Global Sim” which I couldn’t find anywhere.
In the end I resorted to the online support. I still haven’t seen FRX Global Sim anywhere on my device but it seems to be working now thanks to the online support.
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Response from developer
Hi! It makes our day knowing about how much our customers love our support and the great service they’ve received from our company. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thank you for choosing Flexiroam!
Extremely Disappointing Service and Support
I’ve had an incredibly frustrating experience with Flexiroam. I encountered a problem with their service, and despite reaching out to their support team, I received unhelpful responses. Each reply took around 8 hours, and not a single solution was provided that addressed my issue.
It’s evident that the technical support team lacks the necessary expertise to handle customer problems professionally. They seem unprepared and unwilling to provide timely or effective assistance. I’ve never experienced such poor customer service.
Additionally, the recent app update has made things worse. The app is not user-friendly and introduces more problems than it solves. If you're considering Flexiroam, I would strongly advise against it. Save yourself the hassle and look for a more reliable service provider.
If anyone needs more details, I’m willing to share screenshots of my conversations with their support team to demonstrate just how bad the service really is.
It’s evident that the technical support team lacks the necessary expertise to handle customer problems professionally. They seem unprepared and unwilling to provide timely or effective assistance. I’ve never experienced such poor customer service.
Additionally, the recent app update has made things worse. The app is not user-friendly and introduces more problems than it solves. If you're considering Flexiroam, I would strongly advise against it. Save yourself the hassle and look for a more reliable service provider.
If anyone needs more details, I’m willing to share screenshots of my conversations with their support team to demonstrate just how bad the service really is.
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Response from developer
Hi Ssjjkk2011, we are sorry to hear about this experience. I would like to offer my assistance to assist on the issue. Kindly email us at support@flexiroam.com or contact us through our support channels (Flexiroam App, FB, Line, IG or WhatsApp +60132047800) and look for Donna. We hope to hear from you soon!