Unexpected activation from misleading regional plan description
I brought a CN-JP-KR regional plan thinking it will only activate itself once I reach the destination countries.
However my plan activated itself before I even left my country. The support agent said despite the regional plan showing as CN-JP-KR, it was actually an APAC plan in the background so it activated early in my home country.
While they gave me a refund for what I paid in Nomad points, I lost the value of the welcome credit because Nomad’s policy doesn’t provide a refund for welcome credits. I was given a voucher for less than half of the welcome credit instead.
This is disappointing given I (the customer) couldn’t have known or been able to avoid this issue and thus suffered an unexpected and unavoidable loss.
Lesson for everyone else: don’t assume that the eSIM will only activate itself once it’s in any of the stated countries. It might activate itself in a country not listed in the plan itself.
However my plan activated itself before I even left my country. The support agent said despite the regional plan showing as CN-JP-KR, it was actually an APAC plan in the background so it activated early in my home country.
While they gave me a refund for what I paid in Nomad points, I lost the value of the welcome credit because Nomad’s policy doesn’t provide a refund for welcome credits. I was given a voucher for less than half of the welcome credit instead.
This is disappointing given I (the customer) couldn’t have known or been able to avoid this issue and thus suffered an unexpected and unavoidable loss.
Lesson for everyone else: don’t assume that the eSIM will only activate itself once it’s in any of the stated countries. It might activate itself in a country not listed in the plan itself.
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Response from developer
Hello Sylvia! Thank you for your feedback! Looks like something went wrong here. Allow us to help! Please write to hello-cs@getnomad.app with your order ID, and reference your review here, at a time that is convenient for you and we’ll look into this right away!
