My older phone no longer supported
I am very unhappy to hear that the ABSA banking app will no longer support my iPhone 7 in future updates. You have a responsibility to protect your customers security and by dropping older iOS support you are breaking our trust.
Many people in South Africa cannot afford newer devices or simply do not want to upgrade to the latest tech when the old tech still works just fine. Please reconsider this potentially dangerous decision.
Many people in South Africa cannot afford newer devices or simply do not want to upgrade to the latest tech when the old tech still works just fine. Please reconsider this potentially dangerous decision.
Show less
App update has broken access
My ABSA app on iPad insisted on an update which I did. The app then refused to connect and directed me to a branch. I spent an hour with a consultant in the branch to try and remedy without success. Subsequent attempts also failed. Now find the app on my iPhone is also affected. Very very unhappy.
MV Isaacs
Very helpful especially when you are not close to a bank, I am able to increase my daily limit , buy airtime or data etc. It is user friendly and convenient . Thank you so much for making our banking services easier .
Transfer issue
I incorrectly organised two transfers from Tony Maple to Rosemary Maple I have not been able to edit them or remove them
Absa Banking app.
I have had a Absa bank account for many years. I live in the UK, and I am unable to log into my account using my identity number as my password. The app says I don’t have an existing account and must open one. It seems that the Absa app does not recognise overseas account holders. Please can you resolve this problem?
Regards Malcolm Winder
Regards Malcolm Winder
Show less
Response from developer
Hi Malcolm Thank you for your feedback. Please could you send us a copy of your review and either your ID number or account number to playstore@absa.africa for our team to look into this and assist you.
Buying electricity on the Absa app
Buying pre-paid electricity in the app used to so easy and convenient, but problems started creeping on the 1st of February 2024. Not sure if I would use that function again. Please get it fixed
Bug with local time
It’s a basic software design principle: the server works on universal time and the end user application on the device works on the local device time. But you have them confused. Your mobile app does not work from 00:00 to 11:00 every day because I am in New Zealand and my time is ahead of yours. Your server thinks I am in the future and blocks my transactions and requests.
You need to fix this glaring, simple bug.
You need to fix this glaring, simple bug.
Show less
Response from developer
Hi there Thank you for your feedback. Please privately send us your account number (or ID number) and a copy of your review to playstore@absa.africa for our team to assist you.
Really basic app
Can’t do anything useful with this POS, which pushes unwanted ABSA reward messages, which I have no interest in whatsoever. I haven’t worked out how to suppress them yet. As a long list of messages and notices which you have to delete one by one, but which however how I try I can’t delete it just ignores the delete comm. I wonder if they test these apps before they push them❓
Show less
Intuitive and Easy to Use
Highly intuitive Ux, meets all of my banking needs. Best banking app by far.
For standard App Functionality Great
If you using standard app functions the App works well.
But if there is an issue with the app, there is no way to easily get support. When you call the telephone banking number provided, there is no answer.
The email support is also poor.
There needs to be a chat support with real person on app for when isssue occur when using the app.
But if there is an issue with the app, there is no way to easily get support. When you call the telephone banking number provided, there is no answer.
The email support is also poor.
There needs to be a chat support with real person on app for when isssue occur when using the app.
Show less
Response from developer
Hi Pino, that’s a great suggestion, thank you very much! We’ll pass it on to our Absa Banking App Development team.
