Complex and unreasonable return process
On 26 May 2024, my mother received an order and has decided to return it (due to size) and the item was in perfectly good condition and return in its original package. The request which was made on 28 May (within the 7 days policy) however it was rejected on the basis that the box was slightly ribbed which is entirely unacceptable as the MumzWorld box goes through shipping and is not received in a perfect condition to start with. In addition, I trust that this box is easily replaceable as this is just the company box and not the product box.
I’m happy to attach a picture of the requested return box which is much better condition that boxes that I first received from Mumzworld.
I will STOP shopping from Mumzworld again just because of their complex and unreasonable return policy as you can easily fund most of the items on other website with much better and easier return policies.
I would also file an official complaint to the Consumer Protection and Ministry of Commerce as this is considered commercial fraud.
I’m happy to attach a picture of the requested return box which is much better condition that boxes that I first received from Mumzworld.
I will STOP shopping from Mumzworld again just because of their complex and unreasonable return policy as you can easily fund most of the items on other website with much better and easier return policies.
I would also file an official complaint to the Consumer Protection and Ministry of Commerce as this is considered commercial fraud.
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