Was great and then they upgraded
Since they upgraded a few months ago ebills has not been working properly. The new bill paying process is difficult and time consuming. Once you have actually managed to pay a bill it often displays on your activity and statement that you have paid the money to someone else. I love the bank and bill paying was quick and easy before the “upgrade”. I have called them many times and apparently they are”working on it”. I’m opening an account with another bank so that I can pay bills easily.
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Great Bank
I have banked with several banks and I can say with complete honestly Merck is hands down the best. They do not nickel and dime you and charge fees for things that you were told wouldn’t… not like WF or BOA… The members at the branch treat you like family and remember your name and children(s) name. This type of service is slowly fading away, and it is so nice to see an institution follow an old school approach.
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Bill pay not easy
Not only did this app hide electronic check deposit beneath menus, bill pay is no longer intuitive. Not great if everything one tries to do takes three or four minutes to figure out. It sometimes feels a bit like using early versions of MS windows from a decade ago.