App sends reports to the wrong location
Track Til Guard Tour has consistently sent my reports to the wrong location, it has cost me and others their ability to work at certain locations due to this egregious issue. It shows that inam cocked in in the right location but sends my reports to another. I am NOT happy
Response from developer
We would like to have a look at your feedback. As there are a few reasons why a report is sent to the wrong location, please get in touch with support@tracktik.com with your specific example and we can work with you to resolve this as quickly as possible
Same app to accounts
I really like this app It’s very easy common sense but my thing is with the two jobs that I have they both use the same app now every time I log out I’m supposed to login for the other account but unfortunately, the way I have to do it. I have to delete the app reinstall the appand login to my account there was a way to go all the way back from the beginning to put in my second jobs information and to clock in instead of having to delete the app, reinstall the app and log back in for the second job
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App Crash When Cropping Pictures in Report Section
I'm reaching out to report an issue I’m encountering while using TrackTik on my iPhone 15 Pro, running the latest version of the app & iOS.
Whenever I attempt to crop pictures within the report section, TrackTik consistently crashes and returns to the home screen.
Please investigate this matter further to ensure the stability of the app.
Whenever I attempt to crop pictures within the report section, TrackTik consistently crashes and returns to the home screen.
Please investigate this matter further to ensure the stability of the app.
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App sends reports to the wrong location
Track Til Guard Tour has consistently sent my reports to the wrong location, it has cost me and others their ability to work at certain locations due to this egregious issue. It shows that inam cocked in in the right location but sends my reports to another. I am NOT happy
Response from developer
Hello, thank you for bringing this issue forward. We would like the opportunity to investigate your feedback further as there could be a few reasons this is happening. Please contact me at support@tracktik.com or call our team at +1 (888) 454-5606 (tel:+18884545606) We’ll work with you to resolve this issue.
No way to see clock in and clock out times on past jobs
I use Track tic on behalf of the company I work for. Everything on the app is intuitive and works fine but I want to be able to see my past history. There is a calendar there and I can see past jobs that I was scheduled for but what I’d like to see is my clock in and clock out times per those jobs as well. Currently that is not possible. I hope a further update will allow me to see my past clock in and clock out times of past jobs I completed included as part of the calendar feature
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One issue review: annoying notification:
I’m just trying to get attention to one particular issue. That is, when I scan and NFC tag the notification from the phone tag has been successfully scanned stays on my screen anywhere from 10 to 20 seconds or longer. Unless I manually swipe it away or dismiss it, it stays there and it’s annoying because I know that the NFC has indeed been scanned. it’s unnecessary and it’s inconvenient to have to keep swiping it out of the way. The fact that I have entered the checkpoint details page with time, date, signature, narrative, etc. … is proof enough that I have successfully scanned the NFC. I don’t need that notification; it’s really really really annoying so that’s why I’m giving a one star review.
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App degrades pictures
When you take pictures in the app do reports it degrades the picture. So if you ever need to go to court the images are not useful because you can barely make out words or numbers. Sometimes you can make out stuff. They need to fix the issue with the pictures being degraded.
Needs some work !!
—when clocking out, the app shows a list of options “clock out and sign out”, “clock out and stay signed in” etc. there’s no reason to have this menu and it’s infuriating to have to deal with it every day.
—also, my shift ends at 6, yet When I open the app at 6 o’clock, it tells me I have a break in 30 minutes.
—The app keeps tracking my location in the background, even though it says it only tracks my location around the time I clock in and out, Very invasive.
—also, my shift ends at 6, yet When I open the app at 6 o’clock, it tells me I have a break in 30 minutes.
—The app keeps tracking my location in the background, even though it says it only tracks my location around the time I clock in and out, Very invasive.
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Response from developer
Hi there, Thank you for providing us with this feedback, we are sorry to hear you did not have a positive experience with the application. If you'd like to send us an email to support@tracktik.com with some more details, we'd be happy to further assist you from there. Best,
TrackTik and iPhones don’t mix!
For the past 6 years this app has caused nothing but problems on iPhones. Things get better, but then either TrackTik has an update or the iOS updates and issues start all over again. There is maybe a total of 4 months out of the year without major issues causing us headaches. If you have to use this app you are better off getting an android phone.
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Alarm feature activated by the slightest movement
Every time I’m on shift I accidentally set off the alarm feature, which then goes to my dispatch. If you have the app open, and you shake your phone even just one flick the alarm goes off. It’s way too sensitive and the alarm shake feature is a very bad idea. You’d be better off having a shake feature. Turn on your flashlight. The app itself is clunky with way too much going on in more slim, Simplified version would be better.
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Response from developer
Hi Chase, Thank you for providing us with this feedback, we are very sorry to hear about your experience with the application. If you'd be able to send us an email to support@tracktik.com with some more details, we'd be happy to proceed accordingly. Best,
