Leave a Review Palacio Real de Madrid
Ripoff
Costs 3 euros to use. The app is 44 MB to download, and the shortest tour is over 100 MB to download. The palace itself has no wifi networks, so if you don’t download in advance, be ready to use a ton of data. When using my data, the tour downloaded about 40% and then just stopped. Do not buy this audio guide; spend the extra 2 euros to get the palace’s audio guide and save yourself the headache.Show lessLetMeSubmitAReviewAnonymously
Very poor app
Constantly crashes on the way around the palace. Almost unusable.
You need to download a load of data, but it will not work if you’re not connected to the internet.Benjocross
Misleading
Should be freefoodreve
Doesn’t Work
App freezes & I have to turn off my phone to return to my Home Screen. Every single time. Don’t bother. Sorry the palace can’t find capable IT people able to fix it.deskdomino
Cannot use without paying again
We bought our entrance tickets at the palace and paid to use the audio guide. At the end of the tour the audio guide told us to download the app. But we now find we cannot use the app without paying for the guide again. It appears if we had bought our tickets online we would have been given a code to enter but when you pay in person you are not given the code.Show lessCassuki
Won’t work
Save your money. The reviews are right, the app was frozen for 60% of the time. I eventually just shut it down and walked around without a guide. Better to rent at the palace if it’s important to learn deeper1842 Society
Excellent
I enjoyed it a lot!Fiore 🌹
Not for English Speakers
Not available in English.mumnewbie
Did not play
I downloaded the app the night before our visit. Once at Palacio Real, the video guides would not play. They do not have wifi at the Palace, which made connecting more difficult. Basically, I lost my money buying this app. Back at home some videos would play without sound.Don't Take People's Money
Developer Response
Dear user, to make the visit it is necessary to download the route within the app, for this we advise you to do it with Wi-Fi connection before the visit and avoid a greater data expense. To have more knowledge of the problem, could you tell us which audios you could not hear? Write to comunicacion@gvam.es Sorry for the inconvenience. GreetingsIt works - pretty well. Glad I got it.
I was concerned by the reviews and some people not having it work. But I saw the reviews were pretty old and so I tried it anyway. Glad I did. I was able to access everything i wanted HOWEVER, several times I had to back out of a room (on the app) and re-enter to get the audio to play.Bigosunut
Developer Response
Thank you for your feedback! Your comment helps us improve :)
