Need to add “telecommute” option on app!
Update 4/3/2020: Developer took my suggestion and implemented it! Thank you!
Original post: Why doesn’t this app have an option telecommuting question? The PC version of Gohio Commute has this option but this app doesn’t. How am I supposed to track all my carbon-free telecommutes during our offices COVID-19 shutdown?
Response from developer
Thanks for your updated review! You can reach our support team by going to the profile tab, tap on the settings (gear) icon, then "Help & Support." There's an option to submit a support request from there, if needed.
Requires a commuter program
From their documentation: “Commute Tracker is a private-network commuter app that requires an account with an established regional, employer, or school-based commuter program in order to use the app.”
Improvements!
Easy and automatic!
Saving CO2 One Walk at a Time
Poor accuracy
Response from developer
We're sorry to hear about your less-than-ideal experience with our app. Unfortunately, in certain situations the lower-accuracy location data some phones provide via low-power GPS tracking can cause these kinds of results. We are constantly working to update our trip detection algorithms to provide the best possible experience on all devices. Our goal is to provide an easy-to-use alternative to active trip-tracking apps that require starting and stopping for each trip and consume more battery life. Again, I apologize that our app did not meet your expectations. Thanks for being a sustainable commuter and we hope that you'll give CommuteTracker a try again in the future.
Nice interface, shockingly poor location tracking
As I commute by ebike i can understand when the app sometimes guesses wrong that I went by car or by motorcycle instead of bike. I don’t understand when it sometimes thinks I did a combo or running/walking. Even more mysterious is when some days it thinks my commute is 8 miles and other days it thinks it is 17, when in fact it is around 11. My Nike running app can track my run to the 0.1km and this app is off by several miles?
Response from developer
Thanks for sharing your feedback about our app, we really appreciate hearing from our users even when your experience hasn't been as stellar as strive for. Commute Tracker works differently than other activity-tracking apps because it runs in the background all the time, not just when you start or stop an activity. Because of this we're always trying to find the perfect balance between location accuracy and battery life. Our primary goal is always detecting when a trip takes place, followed by predicting distance and mode taken. It sounds like in your case those algorithms resulted in sub-par distance and mode consistency, which we recognize can be really frustrating. We're constantly working to improve our tracking algorithms, and we're getting ready to start testing the next generation of that feature. Please reach out to us at help@rideamigos.com and we would be happy to help troubleshoot your issues and see if there are any ways we might be able to improve your experience. Happy Commuting!
Seems okay, but missing multimodal completely
New update doesn’t work
Response from developer
Hi! I wanted to follow up on your review because we've released several new versions of our app since you reviewed. Check out the latest version and if you have any issues please contact us at help@rideamigos.com. Happy Commuting!
Pointless with no ability to leverage Strava
Response from developer
Hi! I wanted to follow up on your review because we've released several new versions of our app since you reviewed. Check out the latest version and if you have any issues please contact us at help@rideamigos.com. Our app works a bit differently than Strava in that it offers passive trip detection, so you don't have to start and stop tracking for each trip. However, many of our sites also offer integration with Strava, so you can certainly use whichever you like best for trip tracking and still use our app for participating in rewards and challenges. Happy Commuting!
