Good app. Latest update killed connection
It’s a good app and didn’t notice any bugs until the latest update. Can’t take any readings now at all. I only connect via Bluetooth, which stopped after update.
Great product
App is a lot buggy. But the hardware is great. Although expensive. It has saved me lots on chemicals monitoring strips. Also water quality is more stable.
Decent app, poor gadget. Terrible support.
I don’t mind that the gadget is kind of broken. Because I don’t rely on it after 2 months.
The app, needs a bit more hand holding work, but it’s the backend that requires more effort IMO, as well as a customer service overhaul. It has the potential to be a top tier product as a subscription monitoring system, but the costs are prohibitive and hidden at the moment.
I also have my problems with the way that they sell online stats as a "subscription", and it also requires battery/probe replacement every ~2 years. The probes are around 1/4 to 1/3 of the price, and the subscription or warranty doesn’t cover battery or probe replacement. IMO, hiding this cost, as a business practice, until after purchase is misleading. Include it in the “plus” subscription tier.
The added cost of the gold/platinum probes has to be factored in, as well as the battery and online subscription to a product that should be perfect. It’s far from that. I do get sigfox coverage, but Bluetooth is sporadic. It’s not clear that the blue connect goes offline to conserve power, so it’s always going to be unresponsive.
As for pool stats, it is wildly inaccurate with the wrong sensor installed. The platinum probe on the base model doesn’t measure ORP properly for salt or mineral pools, while the gold probe that comes with the higher tier package, covers both chlorine and salt / mineral pools. I will get salt levels from 5200 to 7600ppm on the same day, and ORP of 400 to 730, etc.
And, If their online systems worked, they would figure out such a variance was a “problem” in a 24 hour period of samples, and log a faulty product, or contact the owner/account. Nope. Had to ask support and weeks later, get linked to the advice. No further interaction. Sigh.
The app, needs a bit more hand holding work, but it’s the backend that requires more effort IMO, as well as a customer service overhaul. It has the potential to be a top tier product as a subscription monitoring system, but the costs are prohibitive and hidden at the moment.
I also have my problems with the way that they sell online stats as a "subscription", and it also requires battery/probe replacement every ~2 years. The probes are around 1/4 to 1/3 of the price, and the subscription or warranty doesn’t cover battery or probe replacement. IMO, hiding this cost, as a business practice, until after purchase is misleading. Include it in the “plus” subscription tier.
The added cost of the gold/platinum probes has to be factored in, as well as the battery and online subscription to a product that should be perfect. It’s far from that. I do get sigfox coverage, but Bluetooth is sporadic. It’s not clear that the blue connect goes offline to conserve power, so it’s always going to be unresponsive.
As for pool stats, it is wildly inaccurate with the wrong sensor installed. The platinum probe on the base model doesn’t measure ORP properly for salt or mineral pools, while the gold probe that comes with the higher tier package, covers both chlorine and salt / mineral pools. I will get salt levels from 5200 to 7600ppm on the same day, and ORP of 400 to 730, etc.
And, If their online systems worked, they would figure out such a variance was a “problem” in a 24 hour period of samples, and log a faulty product, or contact the owner/account. Nope. Had to ask support and weeks later, get linked to the advice. No further interaction. Sigh.
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Great product, app has rough edges
In general, I’m really loving the Blue Connect Plus. I can see exactly what’s happening in my pool over time, and something that I used to put time aside for during the weekend I can now check instantly on my phone at any time.
However, the app has a few annoying behaviours that I’d love to see fixed:
• Often when the app sends a notification to my phone and I tap it to open the app, the app opens and immediately gives me an error. Sometimes no data loads after this and I have to kill the app and restart it to see anything.
• I’m being sent a notification every night that my pool needs attention, because every night the ORP spikes up out of the target range. Seeing as this is happening all the time and is not a problem, I don’t really want a notification unless it stays outside the range for an extended time.
• A small thing, but it would be nice if the time window for the charts both (i) changes for all charts when I change it for one of the charts (eg from “day” to “week”) and (ii) was remembered as a preference so I don’t have to keep changing to “week” every time I open the app.
However, the app has a few annoying behaviours that I’d love to see fixed:
• Often when the app sends a notification to my phone and I tap it to open the app, the app opens and immediately gives me an error. Sometimes no data loads after this and I have to kill the app and restart it to see anything.
• I’m being sent a notification every night that my pool needs attention, because every night the ORP spikes up out of the target range. Seeing as this is happening all the time and is not a problem, I don’t really want a notification unless it stays outside the range for an extended time.
• A small thing, but it would be nice if the time window for the charts both (i) changes for all charts when I change it for one of the charts (eg from “day” to “week”) and (ii) was remembered as a preference so I don’t have to keep changing to “week” every time I open the app.
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Just amazing!
I can’t believe no one has come up with this before. Such an amazing product! It’s a high cost, but well worth it.
