UBS Access User Reviews

UBS Access – secure login

UBS AG

Finance

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App won’t start after iOS 18

Need to make payments and I am not able to start the app

Geneva- grk

3 months ago

Response from developer

Hello. Thank you for your feedback and please excuse the inconvenience. Please call our support specialists on +41 848 848 064 so that they can help you 👷. Best, your UBS Team.

Scan not working on iPadOS 18

Dear Sir,Madam, I have updated my ipad to ipadOS 18 and have also updated my UBS Mobile App and UBS Access App. The Scan funtion is not working in the Access app.

496756r

3 months ago

Response from developer

Hello. Thank you for your feedback and please excuse the inconvenience. Please call our support specialists on +41 848 848 064 so that they can help you 👷. Best, your UBS Team.

Spam messages

This is an app that you need in order to log in to your UBS account and to authorise credit card payments. But UBS have started using it for spam and I am getting marketing related notifications like completing surveys. This is unacceptable.

kostasa.a

7 months ago

Response from developer

Hello. Thank you for your feedback. We are sorry that you are not entirely satisfied with our app. Our team is always at work to improve it 👷. Please do not hesitate to contact us at sh-access-feedback@ubs.com to let us know what we could do better. Best, your UBS Team.

Terrible interface

Screen prompts are unintuitive. Requests and completions of actions are inconsistent.

Hanaa727

a year ago

Response from developer

UBS app

The best!

AYLM1

a year ago

Response from developer

Hello. Thank you again for taking the time to update your review ⭐. We are really happy that you like the app 😊. Best, your UBS Team.

50/50

Half the time the camera works perfectly in the access app, half the time it takes 10 minutes of moving the phone, shifting the laptop screen, lighting changes before it can tead the qr code.

Vjeffery

a year ago

Response from developer

Hello. Thank you for your feedback and please excuse us for the inconvenience. Should you have issues scanning QR codes, please try to scan from a small distance and gradually increase the distance. This should generally work. Should you continue to have problems, you can always contact us at sh-access-feedback@ubs.com. Best, your UBS Team.

Terrible way to conduct e-business

After only TWO attempts at entering a PIN (which is only provided on a piece of paper) the app completely locked me out of mobile and online banking. No way to recover the account through email or text. I received a text that fraud was attempted, even though it was me!!!!, and that a replacement PIN would be MAILED TO ME. An absolutely abysmal process for the 21st century.

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Hanaa727

a year ago

Response from developer

Hello. Thank you for your feedback. We are sorry that you are not satisfied with your experience with our app. We follow the strictest security procedures to ensure our clients' safety. Should you have any further issues, please call us on +41 848 848 064 so that one of our support specialists can assist you. Best, your UBS Team.

Awful Applications and Costumer Service

The application often glitches and logs you out when it updates. If this happens on your only UBS Access enabled device then you have no way of signing in. This new login process requires that they send you a new pin via paper mail. If you try to contact costumer support to ask for help (because you need to make a payment on short notice) they will tell you there is nothing they can do to help you. As with most customer service in Switzerland they will charge you calling the help desk.

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gaucho2712

2 years ago

Response from developer

Hello. Thank you for your feedback and please excuse us for the inconvenience. Please note that this is a technical issue and not the usual procedure and that our team is already working to find a solution as quickly as possible 🛠️. In the meantime, please reactivate the Access app using an activation code. The problem should then be solved for you. If you still have an Access Card, you can also use that to log in. Should you still have any issues or questions, please contact us at sh-access-feedback@ubs.com 👷. Best, your UBS Team.

Difficult start, now ok to use

At the beginning, it was very difficult, factory requires an IT person from UBS to work their way through this to iron out the difficulties
We did find very helpful, even though it was somewhat protracted, now six months later, it’s a very easy to use app gives you easy access to your balance account,
One thing that doesn’t work well he’s trying to import data from two different countries without closing the app, reopening it and starting again apart from that very good

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Davidc288119

2 years ago

Response from developer

Hello David. Thank you again for your review. We are glad that you are finding the app very useful after having used it for some time and we have forwarded your feedback to the product management team 👷. Best, your UBS Team.

Unacceptable

UBS updated the access version which is only compatible with devices having IOS 13. I had Access app on iPad mini which only can support up to IOS 12. Therefore. Could not update to new version, could not access bank account to pay bills. Was travelling so no access to local Branch. Support at digital hotline was useless- kept saying sorry, sorry . Their suggestion was go to apple store and try to get technician to force update on my iPad - despite all forums including Apple saying this is not possible. If I could select less than one star then I would

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hbyud

2 years ago

Response from developer

Hello. Thank you for your feedback. For security reasons, we cannot allow the use of our application on all mobile devices 🛡️. We apologize if this causes you any problems and remain available for further feedback at sh-access-feedback@ubs.com. Best regards, your UBS team.