Leave a Review Piano ٞ
App stopped working
Update: You told me to let you know if the problem persists, so I am letting you know that it is persisting! You said the piano app requires an internet connection which my phone has, so I’m not sure how that can be the issue. Lowering to one star because your response is copied and pasted to other people and does not help solve the issue :) please try again, this time with an update to the app that fixes it!
I used the free version of this app for years, but after a recent update, it stopped working. Now when I close the pop-up asking if I’d like to pay for the upgraded version, the app stays on a loading screen forever and the piano never appears. This app used to work great, and it’s a shame that it no longer does.Show lessJetlo1234
Developer Response
Thanks for getting back to us and letting us know the issue is persisting even wit the internet — that really helped us track down the root cause! We’ve since identified the bug causing the long loading times and the fix is available. We truly appreciate your patience and feedback. 💕🎹 As a thank you, we’d love to do something special for you! Could you reach out to us at support@impalastudios.com? We’ll share the details of the offer we’ve got lined up for you. Thanks again for sticking with us, and we're looking forward to hearing from you!super good!! Just one thing..
So I found out this game by a friend or mine who used to play the piano and got this app! I saw it looked really nice and I downloaded it hoping for the best. Well truth be told it was super good! I highly recommend it to people to wanna play the piano but don’t know where to start. The next day I try to get on the app and it’s just stuck on a screen where it shows the logo and circles coming out of it. I reset the app, i open it then not a little long after it’s like that again! In a desperate attempt I delete the app the redownload it and it works! So now every day I have to redownload the app! I don’t know if it’s my devices problem but please fix this!!Show less★sebastian★
Developer Response
Wow, we’re thrilled you enjoyed the app and found it useful! 😍 We’re really sorry to hear about the trouble with the loading screen and the need to redownload it every day. We’re working hard to fix this issue. If you could let us know what device you’re using (for example, iPhone 12, iPad Mini), it would help us get to the bottom of it. Please send us an email at support@impalastudios.com. Thanks for letting us know, and for your patience while we work on this!It’s good but
This is a really nice game but obviously y’all lied about fixing bugs bc I have never seen this bad of a glitch on the piano learning game Everytime I try to learn a new song it’s lagging glitch or freezing y’all need to get that fixed but over all it’s a good app I’m sorry but the glitches have gotten worse and I’m trying to enjoy the piano but it’s no fun when we can even play it without a lag I’m so sorry but..
Edit: i redownloaded this game hoping that the piano game would work and it lags worse then before and now I can’t even play one piano song in piece with out it glitching I really need you guys to fix this bug bc now it is getting irritatingShow lessjrnfnd dd
Developer Response
Hey there! 🎵 Thanks a bunch for sharing your feedback with us! We're really sorry to hear about the glitches you've been experiencing lately. 😔 We totally understand how frustrating that can be, especially when you're trying to enjoy playing the piano. 🎹 We're on it and want to make sure you're having the best experience possible! Could you tell us a bit more about when these glitches happen? Did they start after the latest update to version 2.8.0? Are they occurring when you're actively using the app, or do they happen even when it's running in the background? Any extra info you can provide would be super helpful for us to troubleshoot this issue and get it fixed up ASAP! Feel free to shoot us an email with more details at support@impalastudios.com. Thanks a ton for your patience, and we're here to help in any way we can! 🎶✨