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Content Gaps
The app was very easy to use and I enjoyed the convenience of both being able to study anywhere and the many practice questions. However, the content included in the lessons left me with more questions than answers. There was content not included in a lesson that showed up in the practice question, and many times the lesson neglects to mention how/why something was done. Additionally, several lessons were unnecessary for the curriculum of the test. The app was fine, but in terms of actual study/learning material, you’re better off going somewhere else. There were a few occasions though, such as when you hit the provide feedback button, the keyboard blocks the text box and you cannot scroll down to see what you type. It frequently exited me out of the quizzes I was taking as well when I switched to my calculator and came back.Show lessPanther825
Developer Response
Thank you for reaching out and providing feedback on your experience. While the app is convenient for studying on the go, it is not intended to replace the desktop version for tracking progress, taking quizzes, and chapter tests. If you have any questions, please email our support team at support@study.com. We are happy to help.I would love to use this as a research reference
But one problem I hate the fact that there isn't a way to sign up that isn't free. Not all people have an online way ability to pay for your lessons. I admire your clearness in your lessons on your regular website, but this is the same stupid issue I have with Nation Geographic. It's like you're begging for only online money both of you. There are so many animal articles I wish I could read from you, but I can't because I never done online pay. Personally I do prefer your site over National Geographic website. I'm an adult and yet I do not earn much.Show lessCJViola20
Developer Response
Thank you for reaching out and providing your feedback. Study.com requires a paid subscription for site access. We offer various subscription plans to suit your academic or studying needs. If you have any questions, please don't hesitate to email our support team at support@study.com. We're here to help.App crashing/They hide most reviews that complain
The app is constantly crashing and I have to delete and reinstall the app multiple times a day. The courses just disappear in the middle of a quiz and then there’s nothing. Just a hello screen. I have tried to contact support several times and support does not respond to my emails. So the generic response to contact support is useless since you do not respond. This is not a cheap app and someone shouldn’t have to fight it every day in order to use it. And they should definitely not be ignored when trying to get support for a crashed app.
I wrote a review before and explained all my problems and my review was not published. After writing another review about them deleting my previous review, my review magically appeared. If you notice, there is only a couple of reviews recently. With the number of customers they have, they probably are getting plenty of complaints. Since they hid my review, I assume they do it for others as well. Their app rating is bogusShow lessWallace_M
Developer Response
Thank you for contacting us. We apologize for the issues you experienced while logging into a course. If you continue to encounter problems, please don't hesitate to contact our support team at support@study.com. We are always here to help!