Sprocket 200 and HP Support
My wife received this device as a present, and what a gift it has been for us all. She was so excited to be able to print off her phone. We have spent over four hours trying to get a usable print and have had no success. The 1st 5 prints printed only partial images, some half a photo, others one third with an additional stripe part way through. Three people have tried the setup and print process with unacceptable results. Have consulted HP resources, all automated, impossible to talk to a living person, watched you tube videos, attempts have been made by people from 25 to 64 years old. Attempted to contact customer service even through email with no success. I have used HP Printers for over 30 years and their products and customer support WERE impeccable. How times have changed. Will never buy another HP product
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