Leave a Review HP Smart
NEVER BUYING HP AGAIN
The new printer I bought 3 years ago was designed to be set up with their instant ink plan. Which was all fine and great for the first month. However as soon as I took my printer off a wired connection and moved it to wireless I never received another ink delivery. I called to remedy the situation and was told that the internet had to be hooked to it for them to diagnose whether new ink is needed. For 3 years I put up with buying my own ink and paper even though I had their combined plan. I lost my job so they received their last payment in January. I have bought ink 4 different times now thinking it was bad cartridges. When come to find out it was actually HP that put a hold on any printing abilities that might brand new basically printer was able to do. I contacted the Customer Support again only to find out that my printer will never work unless set up on their HP instant ink, but the instant ink won’t work unless it’s hardwired to the router and my router is in my kitchen when I tried to talk to customer service they Blue said there’s nothing they can do unless I hook back up with instant ink and the three years of buying ink even though they could see that I was paying for ink I wasn’t getting there’s nothing they could do about it. I will never buy another HP printer or computer, and would suggest the same to each and everyone of youShow lessShay Holbrook
Why
Either the app is too stupid or I am, because I couldn’t figure out how to scan a document directly using the printer, so I tried the app. It tried to only print out an attached note, duh what? I put the whole document with the note attached because I want a copy of the note as I received it so I went back and moving the dots managed to include the a whole as I presented it to the scanner. It printed out a copy of the note and a copy of the note including the document as I wanted. The whole document as presented great… the copy of the color note attached as a separate document was a waste of ink and kinda an annoyance since, if I actually wanted a copy of the note by itself. I could have placed it on the glass by itself. If you insist on using the app alone to monitor which inks I’m actually using. Yes, I’m using HP inks… Then you could at least make the app allow simplicity without printing out whole pages of what I don’t need. After it printed out both I went back to figure out what happened. Saw that it showed two pages. Okay, now I now know why, but there was no way to select only the page I wanted, because it only gave me a choice of starting over or cancelling when I tried to select the unnecessary page to make it go away.Show lessgoraknew
The only reason…
The only reason I was able to connect my printer to be able to print what I wanted was because I connected it thru the Ethernet cable. I could not connect it through WiFi because each time I tried to it kept asking me for my admin password for this printer??? I do not recall at any time establishing an admin password for this printer and it is a new printer however I have always out every one of my HP printers through the HP SMART APP and joined the entire process through both my computers and cell phones and for some odd reason your left hand does not know what the right hand is doing. You make everything so difficult on the customer that I am now choosing to stop with HP since they have been unable to fix all the issues they themselves have created and since they have already gotten all my money the could care less of the continuing problems I am having with their products and most of all their service and uncaring employees. There is no follow up, it’s all about pass the buck and the American people have to get wise to this company and realize they are not part of the American system. They are just getting rich on us. It’s real and it is here and you have to understand it’s time to stop giving up and letting these large companies take our money and providing substandard products and service and that is all HP is about.Show lessMarina lagarde