New printer setup a nightmare and can’t print two pages on one sheet
Just bought a new printer after my last one gave up after 10 years. The setup was not straightforward and felt like a very convoluted process. Once it was all done, I discovered that I could not print two pages of A4 from a PDF document on a single sheet as there was no layout change option through the app and I could no longer print directly from my IOS mobile like I did with my old printer. The virtual assistant suggested printing as photos, that didn’t seem to work after going through the hassle of saving the PDF pages as photos on my phone. When I tried to remove the printer from my HP account, it all went wrong. It’s a simple ask to be able to print a number of pages on a single piece of paper or print a document as a booklet, especially if I’m trying to be green and save paper instead of printing everything in the original size when I don’t need it. If I can’t do that, I will be returning the printer, cancelling my HP ink subscription for my old one and will buy from another company as this feels like an absolute joke. Calling at app Smart when it won’t give me any advanced printing options is a real stretch. Complete waste of time, money and patience at this point.
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HP Smart app Makes a Difference!
The tasks that I can do at home now pretty much makes a difference in my sanity. I have so many documents and paperwork that need to be faxed, copied, scanned and communicated in general business procedures daily.
Before I retired I was allowed to stay after work and take care of a lot of these tasks with the full permission of my boss and company. They were very pleased with my job performance and were very glad to help me get some of these personal tasks out of the way without having to drive to town and Go to an office store to complete necessary personal business.
It was helpful beyond words, but once I retired, I still had the personal business to take care of and it wasn't so much a business but taking care of some very disabled and sick family members with all the paperwork involved dealing with hospitals and insurance companies etc.
When I spent hours in the office at home with simply a little HP printer/scanner, my computer and cell phone, I just do everything from home using the smart app. Otherwise I would be having to drive 20 minutes without a lot of traffic one way every day and with traffic you could almost double it plus the time and money in the store.
I just faxed six pages and a cover sheet to an insurance company a few minutes ago from my phone. I have so much to do and I just saved myself three hours easy by being able to do it here.
Obviously I'm a happy customer!
Before I retired I was allowed to stay after work and take care of a lot of these tasks with the full permission of my boss and company. They were very pleased with my job performance and were very glad to help me get some of these personal tasks out of the way without having to drive to town and Go to an office store to complete necessary personal business.
It was helpful beyond words, but once I retired, I still had the personal business to take care of and it wasn't so much a business but taking care of some very disabled and sick family members with all the paperwork involved dealing with hospitals and insurance companies etc.
When I spent hours in the office at home with simply a little HP printer/scanner, my computer and cell phone, I just do everything from home using the smart app. Otherwise I would be having to drive 20 minutes without a lot of traffic one way every day and with traffic you could almost double it plus the time and money in the store.
I just faxed six pages and a cover sheet to an insurance company a few minutes ago from my phone. I have so much to do and I just saved myself three hours easy by being able to do it here.
Obviously I'm a happy customer!
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NEVER BUYING HP AGAIN
The new printer I bought 3 years ago was designed to be set up with their instant ink plan. Which was all fine and great for the first month. However as soon as I took my printer off a wired connection and moved it to wireless I never received another ink delivery. I called to remedy the situation and was told that the internet had to be hooked to it for them to diagnose whether new ink is needed. For 3 years I put up with buying my own ink and paper even though I had their combined plan. I lost my job so they received their last payment in January. I have bought ink 4 different times now thinking it was bad cartridges. When come to find out it was actually HP that put a hold on any printing abilities that might brand new basically printer was able to do. I contacted the Customer Support again only to find out that my printer will never work unless set up on their HP instant ink, but the instant ink won’t work unless it’s hardwired to the router and my router is in my kitchen when I tried to talk to customer service they Blue said there’s nothing they can do unless I hook back up with instant ink and the three years of buying ink even though they could see that I was paying for ink I wasn’t getting there’s nothing they could do about it. I will never buy another HP printer or computer, and would suggest the same to each and everyone of you
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