Had an unauthorised charge to my bank account for 98AUD.
Very disheartened by the whole experience, considering I had been using CamScanner's free service since 2020. Hope they take steps to ensure it does not happen in the future.
Response from developer
Hi, the subscription won't be activated automatically. You may have subscribed to the free trial of premium version but didn’t cancel it during the trial period. When subscribing, it will indicate it is an auto renewal service. Please refer to the link below to cancel it: http://support.apple.com/en-us/HT202039 (If the link doesn't work, pls go to App Store->Account->Subscriptions) After cancellation, you can click the link below to initiate the refund: https://support.apple.com/en-us/HT204084
Bugs and steals data
1. **Data Privacy Issues**: The app requests excessive permissions that seem unnecessary for its functionality.
2. **Suspicious Activity**: After installing the app, I noticed unusual activity on my device, raising concerns about data being accessed without my consent.
3. **Lack of Transparency**: The privacy policy is vague and does not clearly explain how user data is collected, used, or protected.
4. **Unsecure Connections**: The app does not seem to use secure connections for data transmission, making it vulnerable to potential breaches.
Given these issues, I strongly advise against using this app to protect your personal information
1. **Poor Performance**: The app is incredibly slow and often crashes, which makes it almost unusable.
2. **User Interface**: The design is outdated and not user-friendly. Navigation is confusing and unintuitive.
3. **Bugs and Glitches**: There are numerous bugs that disrupt the user experience. Key features often do not work as expected.
4. **Lack of Support**: Customer support is unresponsive and unhelpful. My issues and concerns were ignored.
5. **High Cost**: For the price, I expected a much higher quality product. There are free alternatives that perform much better.
Overall, I am very disappointed with this app and regret my purchase. Save your money and look for a more reliable
Response from developer
In order to ensure the safety of entire syncing and storing process, we use the military level encryption technology such as 2048-bit SSL/TLS and 256-bit AES. The Cloud service is powered by Amazon AWS. Unless you share your password and CamScanner ID with others, no one can access your stored information, including our staff. Plz take a look at the Privacy Policy here: https://v3.camscanner.com/app/privacy?language=en-us or in the app--Me--More settings--About. As for the problems you met, could you please report to us via CS app--Me--More settings--Suggestion and feedback for analysis?
Previously 5* NOW CRASHING CONSTANTLY
Response from developer
Please try to reboot your phone and then open the app without network connection. If it can be opened, please head to CS app->Me-> Suggestion and Feedback and then connect to the network to send us the feedback. If still fails, is there any error message popping up? Please send us the screenshot and contact us at isupport@camscanner.com