Had an unauthorised charge to my bank account for 98AUD.
Very disheartened by the whole experience, considering I had been using CamScanner's free service since 2020. Hope they take steps to ensure it does not happen in the future.
Response from developer
Hi, the subscription won't be activated automatically. You may have subscribed to the free trial of premium version but didn’t cancel it during the trial period. When subscribing, it will indicate it is an auto renewal service. Please refer to the link below to cancel it: http://support.apple.com/en-us/HT202039 (If the link doesn't work, pls go to App Store->Account->Subscriptions) After cancellation, you can click the link below to initiate the refund: https://support.apple.com/en-us/HT204084
Bugs and steals data
1. **Data Privacy Issues**: The app requests excessive permissions that seem unnecessary for its functionality.
2. **Suspicious Activity**: After installing the app, I noticed unusual activity on my device, raising concerns about data being accessed without my consent.
3. **Lack of Transparency**: The privacy policy is vague and does not clearly explain how user data is collected, used, or protected.
4. **Unsecure Connections**: The app does not seem to use secure connections for data transmission, making it vulnerable to potential breaches.
Given these issues, I strongly advise against using this app to protect your personal information
1. **Poor Performance**: The app is incredibly slow and often crashes, which makes it almost unusable.
2. **User Interface**: The design is outdated and not user-friendly. Navigation is confusing and unintuitive.
3. **Bugs and Glitches**: There are numerous bugs that disrupt the user experience. Key features often do not work as expected.
4. **Lack of Support**: Customer support is unresponsive and unhelpful. My issues and concerns were ignored.
5. **High Cost**: For the price, I expected a much higher quality product. There are free alternatives that perform much better.
Overall, I am very disappointed with this app and regret my purchase. Save your money and look for a more reliable
Response from developer
In order to ensure the safety of entire syncing and storing process, we use the military level encryption technology such as 2048-bit SSL/TLS and 256-bit AES. The Cloud service is powered by Amazon AWS. Unless you share your password and CamScanner ID with others, no one can access your stored information, including our staff. Plz take a look at the Privacy Policy here: https://v3.camscanner.com/app/privacy?language=en-us or in the app--Me--More settings--About. As for the problems you met, could you please report to us via CS app--Me--More settings--Suggestion and feedback for analysis？
Previously 5* NOW CRASHING CONSTANTLY
Response from developer
Please try to reboot your phone and then open the app without network connection. If it can be opened, please head to CS app->Me-> Suggestion and Feedback and then connect to the network to send us the feedback. If still fails, is there any error message popping up? Please send us the screenshot and contact us at isupport@camscanner.com
One of the worst apps
Response from developer
Hello, would you please report to us as follows so we can look into the problem: open the CS app--Me--More settings--Suggestion and feedback--describe your problem and attach some screenshots--enter your email address--tap "submit". Thank you
Edited - Now great for iPhone 14Pro
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I’ve been using this App for years and it’s been fantastic. Why only three stars? Good question - there is a problem with this and almost all third party Apps using the iPhone 14Pro cameras. The standard lens will not allow close-up use, natively the iPhone will switch to the ultra-wide lens but seemingly not when it’s a third party App. This renders CamScanner pretty useless if you have a 14Pro. I’m guessing this is an Apple restriction as I suspect this App’s developer would have fixed this it it was fixable (maybe you can comment?). If you’re not a 14Pro User then buy it, it’s a great App!
Absolutely worth the price
This app is feature-rich. A few of my favorite functions include the ability to stretch and straighten the wonky images that can result from photographing wrinkled pages or pages that are photographed on unlevel surfaces. The ability to remove shadows is probably the best feature in my opinion.
I recommend CamScanner for anyone who wants to make great quality scans in even subpar conditions.
Easy to use Scanner
Very useful and restores faded and illegible documents
I used my Cam Scanner app to scan the contract and other documents, which were made very clear, then emailed to them. Because of Cam Scanner, a very sad, stressful time of my life was made easier to get through.
I highly recommend for personal and business.
Good App
I use this app on a regular basis and it does what it says on the tin, the adverts can become quite annoying but that’s understandable given it’s a free app I suppose! I didn’t know until I read the Developers response to another review a few days ago that you can purchase CamScanner+ for a one off 99p which is with no ads and removes watermarks. I will consider this for future as it suits my needs. Really recommend this app.
Response from developer
Please double check if you've received the Apple receipt in the email inbox which related to your iTunes account? If you received the receipt, please click the link below to find and cancel the subscription: http://support.apple.com/en-us/HT202039 If you didn't receive the receipt and cannot find the subscription under the Manage App Subscriptions section of your Apple ID, it means that you didn't make the purchase and no money will be deducted.
Very Disappointed, PDF Saving and Sharing Too Difficult
Response from developer
Email icon in the CS is supported by iPhone Mail app. If you use Gmail app instead of iPhone Mail app, you can share docs to Gmail app: open/select docs in CS--Share--Share PDF--tap Gmail app. Before that, make sure your Gmail app can send emails normally. CS only delivers docs to Gmail app and then the next e-mail sending process will be completed by Gmail app. Thanks
