Leave a Review HP Smart
NEVER BUYING HP AGAIN
The new printer I bought 3 years ago was designed to be set up with their instant ink plan. Which was all fine and great for the first month. However as soon as I took my printer off a wired connection and moved it to wireless I never received another ink delivery. I called to remedy the situation and was told that the internet had to be hooked to it for them to diagnose whether new ink is needed. For 3 years I put up with buying my own ink and paper even though I had their combined plan. I lost my job so they received their last payment in January. I have bought ink 4 different times now thinking it was bad cartridges. When come to find out it was actually HP that put a hold on any printing abilities that might brand new basically printer was able to do. I contacted the Customer Support again only to find out that my printer will never work unless set up on their HP instant ink, but the instant ink won’t work unless it’s hardwired to the router and my router is in my kitchen when I tried to talk to customer service they Blue said there’s nothing they can do unless I hook back up with instant ink and the three years of buying ink even though they could see that I was paying for ink I wasn’t getting there’s nothing they could do about it. I will never buy another HP printer or computer, and would suggest the same to each and everyone of youShow lessShay Holbrook
Why
Either the app is too stupid or I am, because I couldn’t figure out how to scan a document directly using the printer, so I tried the app. It tried to only print out an attached note, duh what? I put the whole document with the note attached because I want a copy of the note as I received it so I went back and moving the dots managed to include the a whole as I presented it to the scanner. It printed out a copy of the note and a copy of the note including the document as I wanted. The whole document as presented great… the copy of the color note attached as a separate document was a waste of ink and kinda an annoyance since, if I actually wanted a copy of the note by itself. I could have placed it on the glass by itself. If you insist on using the app alone to monitor which inks I’m actually using. Yes, I’m using HP inks… Then you could at least make the app allow simplicity without printing out whole pages of what I don’t need. After it printed out both I went back to figure out what happened. Saw that it showed two pages. Okay, now I now know why, but there was no way to select only the page I wanted, because it only gave me a choice of starting over or cancelling when I tried to select the unnecessary page to make it go away.Show lessgoraknew
The only reason…
The only reason I was able to connect my printer to be able to print what I wanted was because I connected it thru the Ethernet cable. I could not connect it through WiFi because each time I tried to it kept asking me for my admin password for this printer??? I do not recall at any time establishing an admin password for this printer and it is a new printer however I have always out every one of my HP printers through the HP SMART APP and joined the entire process through both my computers and cell phones and for some odd reason your left hand does not know what the right hand is doing. You make everything so difficult on the customer that I am now choosing to stop with HP since they have been unable to fix all the issues they themselves have created and since they have already gotten all my money the could care less of the continuing problems I am having with their products and most of all their service and uncaring employees. There is no follow up, it’s all about pass the buck and the American people have to get wise to this company and realize they are not part of the American system. They are just getting rich on us. It’s real and it is here and you have to understand it’s time to stop giving up and letting these large companies take our money and providing substandard products and service and that is all HP is about.Show lessMarina lagarde
Use ability
I leave my printer on standby at all times. For some reason every single time I have a need to print something there is an issue. The cartridges need to be cleaned or aligned (even with limited use), or it’s lost it’s internet connection. It’s ALWAYS something preventing my printer from operating normally. You normally don’t have any idea what the issue is, so you have to go through all the different options under tools. And while I realize this is a printer and not supposed to be some super fast blazing speed processor coordinating all the various functions, this particular printer model is from the Envy collection (implying everyone should be jealous I own a such named printer), but this machine is notably slow to process all the random functions a person must go through to try and diagnose the problem. Side note, some of the diagnostic functions consume a sheet of paper that counts against your monthly allowance on the plan you’ve selected. In summary, the printer needs to be faster, and not have so many intermittent issues, and using tools to diagnose repairing these intermittent issues should use up a sheet of paper, but these sheets should not count against your monthly allowance for an insta ink account.Show lessJasonMD77
It’s a trap don’t buy it
This is my second time buying this printer. Both printers have never ending connection problems. They work okay when they actually connect to print. I have the highest speed internet, no connection issues, computer is up-to-date, I run the monthly print tests, you name it. I originally thought it was just my first printer which I returned, but my second one also has issues. This printer also will only work if you pay for the auto ink. I had too much ink, way more than I could use or store. I thought the whole point of the printer was to be more “eco friendly” and the ink cartridges are supposedly recycled when you send back. I’m busy, have a family, work full time, and primarily use this printer for tutoring so this option seemed more convenient. Well, I paused my subscription because I had more than I could use, and found out the printer wouldn’t print without being subscribed…The printer… I paid for and was supposedly only subscribing to the ink cartridges. I was unable to use my printer- or the pile of ink I already own, and have paid for (and again do not have enough storage for) I resumed the subscription just so I can print what I need, and am saving for something else. This will be donated with a warning. Head this fools advice… don’t do it.Show lessHPisBologna
Awful app. Absolute TRASH! Forces you to log in and share everything you print with HP.
Truly a terrible app. No background printing, you need to leave the app running while printing - 1980s style. App offers free limited-time ink for new printers on sneaky fine print conditions (you give up all rights to restocking ink in future. Try Googling “HP printers and DRM”). App is less friendly than previously. You actually are REQUIRED to log in to scan using the app. Seems they watch whatever you print, SSNs, financials, etc. Check out the App Privacy section in the app’s description below - incredibly intrusive and invasive tracking and data collection on you and your phone. The HP Printer app has 8 data categories tracked, Epson has 1 necessary tracker, Brother has 2. This app is like a phishing email. And it requires compliance with an intrusive End User License Agreement before it lets you print. If you actually read it, the new EULA is extremely invasive, & cedes all rights to HP and leaves users with little to no privacy in printing or user rights. No option to opt out that I could see. The HP Smart app WAS useful in the past, but this new version requires accepting this invasive EULA to launch. Spyware so they can sell your data, including whatever you print. It’s TRASH.Show lessMDRad
TEMP FIX SINCE IOS 16.2 on iPad killed HP Smart App
Worked for years. HP needs to create a patch now. I cannot connect to my HP Laserjet 4300N which is very old but always worked thru the app, but I can connect to a new HP Envy 6255. Every time I go to print to the HP Laserjet 4300n I got as far as a spinning “Processing” and nothing more. Never had that issue in years and years of using this app. After days and days of messing with this, I found a workaround that really got me back to printing with the old laserjet. Whatever document or snapshot I save, I save it to Files or even Photos. I open the Smart APP first. Make sure I am on the screen of the printer I want to use, this being the Laserjet 4300n, go to menu at bottom that says VIEW & PRINT, which takes me to choices where my document is saved. I select document, then PRINT PREVIEW, AND IT PRINTS! So far this is the only way I can get it to recognize the printer without that spinning message.Show lessBonibee
Saves my life all the time!
What an amazing app!! Here are just a few things I live about this app:
1) mobile fax - not having to go to UPS store every random time I need to fax something is amazing! AND I have received faxes too and been able to print and digital save as PDF. Super duper convenient.
2) Scan to phone - I use my iCloud for all my documents. With the app I can load on the printer/scanner and hit scan on phone and it will scan a pdf that is super clear and easy to save.
3) No extra charge! Before I realized I had this app and how to work it, I was subscribed to a monthly e-fax app and it was a waste of money for the rare case I needed faxing. Saves me a ton of money I’m sure.
4) Activity is saved. I still have records of faxes I sent and received from 2018 - and it has saved me a couple times that I was still able to print the fax confirmation or copy of my documents.
Things that I do not love about the app:
1) in order to fax a document - it must first be saved to the HP Smart Folder. So because I prefer to save directly to my iCloud, I either save it to iCloud and then save a copy to HP smart or I have to save directly to HP Smart Folder. Makes it harder to search for a document unless I remember faxing it then I just go to the app’s log.
That’s is lol not much to not love! It’s a must have app for an HP printer/scanner/fax machine!! Thanks HP!Show lessjuni.guerrero
Sub services
Basically you have to subscribe to use the printer you can work around it but unless you are a tech junkie like me it’s next to impossible and even then I’m solving new issues you can’t even use the app last time I knew without paying a subscription so everything must be done through hardware prompts, prompts that the user manual don’t tel you how to do you have to scour the Internet for answers it’s crazy like why should I have to pay monthly to use a printer that I bought and to use ink that I bought ( that’s the thing that will get you the most you can’t use or keep carriages from the sub service they must be used during active subscription and if you run out of pages tough… you can’t print more regardless if you have 20 spare cartridges, you can buy cartridges from the store and use those just need to bypass the app by getting the right drivers and using windows default printer tools. Phones a bit sketchy but same idea can be done be if you need to clean head or align it got to find the hardware key combos to make it happen.Show lessWildSquirtle
Awful app. Absolute TRASH! Forces you to log in and share everything you print with HP.
App is less friendly than previously. You actually are REQUIRED to log in to scan using the app. No background printing, you need to leave the app running while printing - 1980s style. Seems they watch whatever you print, SSNs, financials, etc. Check out the App Privacy section in the app’s description below - incredibly intrusive and invasive tracking and data collection on you and your phone. The HP Printer app has 8 data categories tracked, Epson has 1 necessary tracker, Brother has 2. This app is like a phishing email. And it requires compliance with an intrusive End User License Agreement before it lets you print. If you actually read it, the new EULA is extremely invasive, & cedes all rights to HP and leaves users with little to no privacy in printing or user rights. No option to opt out that I could see. The HP Smart app WAS useful in the past, but this new version requires accepting an invasive EULA to launch. Spyware so they can sell your data, including whatever you print. It’s TRASH.Show less
