Leave a Review Cleanfox
What’s screwed up with install process?
I just downloaded this app to give it a try. They get to a screen asking for my first and last name and birth year. But it says it can’t read the data ... why do so many boneheaded SW developers think little or no testing is ok yet they foist their bad programming on customers to beta test and then apologize for their screw ups.
I can’t get thru the install process far enough to get to a customer support email or toll free number to call and ask for help or to report the problem.
Having to give a one star rating to submit this comment is over rating this experienceShow lessFafnir812
Developer Response
Hello, Our form doesn't accept all type of characters for the moment, but we will change that in the next update. You can send us an email at contact@cleanfox.io so that we can help you to get through the process. You also have a button on the first screen of our application to get the possibility to contact us (our customer support email). Have a great day, The Cleanfox teamSomething’s Up
Downloaded this app despite the prior reviewer’s review, which advised that the App kept crashing. Anyway, after I gave them permission to get all of my data, and I saw that over 3,000 “articles” were scanned, when I was time to “clean up,” it never got past 101 “articles” and just kept coming up with error messages. I quickly deleted, but thought it strange that the next day I started getting excessive spam calls and one person ever called, said my first name, and when I answered “yes,” immediately hung up. I’ve watch g my account like crazy now...again, NOT saying this is all true, but these are my concerns.Show lessDeeNYC2018
Developer Response
Hello, Thanks for your message. We don't have information about your phone number, so this problem is not linked to us. We're sorry that the app isn't working correctly. Could you please send us an email (contact@cleanfox.io)to explain your problem, we'd be happy to help on any problem ! Thanks, have a nice day, The Cleanfox Team2-factor authentication is annoying
Please don’t make 2-factor sign in a necessity for Gmail accounts. I can’t sign in on Kindle without my iPhone on to receive the authentication message and that’s annoying, not to mention that having to verify every time is annoying, period, even on iPhone or iPad. Please take this out. I want to use this app with Gmail, but that authentication thing is making it so I don’t want to bother. Also have had errors and sign-in trouble occasionally too.Show lessReader1718
Wasted 20 minutes of my life I can’t get back
It’s truly ridiculous. I downloaded this app cause I love the concept of how they plant trees, but I had to keep closing it down just to get it to continue with the set up process. It wouldn’t freeze, but it just would take forever. I have a total of 3 email accounts I’d like to have looked into, and it took me 20 minutes for it to get 1 basic gmail account set up, and it didn’t even have a huge number of emails. It only found 52 newsletters; I do my best to keep my actual inbox clean on my own. I just thought by how many times I had to restart the app There would be over 1000 junk emails there.
Completely NOT worth your time or effort.Show lessLandonBall3
Doesn’t Work
Don’t waste your time. I spent over 3 hours deleting and unsubscribing from over 8,000 emails. Afterwards, I checked my inbox and not a single email was deleted.
I emailed my issue to support and they emailed me back the next day saying the emails would be deleted within 10 days.
As you probably have put together by now, not a single email has been deleted almost 20 days after the fact. Thanks for wasting my time and for hijacking my personal information.Show lessBradon Schwarz
Disappointed
When I first used this app it was awesome! But for some reason, it stopped loading my inbox? Whenever I click "clean my inbox" I'm literally on the waiting screen for more than 15 minutes. What happened? This is such a great app to clear out any junk and unsubscribe from unwanted emails and it just stopped. Made me sad. Now I have to find a different app.Show lessAshley Finney
