Onduo User Reviews

Verily Life Sciences, LLC

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The most important info is buried and not well displayed

I want to see my numbers and that is burried under three levels.

When I meter, I want to see my number on the main page not somewhere under the top layers. The dispaly of those numbers is also too small and weekly trend chart not clear. Way to my real estate is wasted in white space in general. The UI needs a complete redesign to make is concise and user friendly.

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When Worlds Collide

4 months ago

Response from developer

Thank you so much for your feedback. We're sorry that you're having an issue with the app, and we'd love to hear more about your experience with Onduo. If you have any questions or need assistance, you can always reach out to support@onduo.com.

Onduo

Not working for the last 2 months. Not able to logged or to contact team support to get advice or order supplies. I have reached out to support so so many times. I’ve had issues before, but none that were not able to be fixed. Thus is bad!!

Port1208

a year ago

Response from developer

Zero tech support

I had to reset the settings on my phone and the app kept looping back to the login screen. Tech support kept telling me I was signed in when I wasn’t and they had no developer capabilities to remove the so called device I was signed in to. Missed an appointment because of their incompetence.

Bjabroni

a year ago

Onduo

No success adding address after many many attempts. Support provided no answers

The Office Guy Lockport NY

2 years ago

Some good, some not so good

No issues with the app crashing, but it will not share blood glucose data to health app. Also the medication time is flaky.

woodwayne

2 years ago

Latest update screws up entries by not defaulting to current time

What’s worse is that instead of reversing or communicating about the issue , they are silent. Can’t log dinner if I eat after 6 because it thinks it’s the next day and won’t let me manually adjust the time to a prior day.

Really dissatisfied.

Parthian88

2 years ago

Response from developer

Thank you so much for your note. We're sorry that you're having an issue with the app, and we'd love to hear more about your experience with Onduo. If you have any questions or need assistance, you can always reach out to support@onduo.com

Problems Lately

I have been using this app for a while and it has always been great. Logging my food and my medication‘s with reminders , and I love the insights. What has been frustrating for me is the time doesn’t work anymore when logging my medication or food. If I take my medication at 9:30 at night, it forces me to log my medication at 2 AM in the morning, it does have a dial where you can change the times but it has been graying it out and forcing me to log when it wants me to log. So the team or my doctors must think I’m up at 2 AM taking my medication or eating something. Overall, it is my most used app but that is very frustrating. It wasn’t always like that.

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liaw10

2 years ago

Response from developer

App update ruined the ease of use.

I did an update to the app about 3 weeks ago and now it’s a mess. Time is 5 hours off whenever I log anything. If I forget to correct the time my logs are out of sync. Support called me 2 weeks ago and said they will have a fix in a week. It’s been 3.
I’m ready to go through my insurance and just get a meter and supplies through them instead. I’ll wait 1 more week. I will also repudiate my review. Dreyibcdgjkhfd

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dfcfgghjj

2 years ago

Latest review doesn’t allow me to log in current time

Latest update as of Nov 2022: time is perpetually 4:48 am, rending logged events worthless

Hereswhathappened

2 years ago

Medications removed

I am NOT happier that when you got my pharmacy file from my insurance company that my list of meds that I entered over 3 months ago were removed. The app is asking me to re-enter information that I had in there back in August. Not customer focused. Your IT area could have easily developed a query that would do the reconciliation.

Waste of my time. I refuse to re- enter my meds

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fixthedefect