Leave a Review Authenticator App
OK but buggy
The app often times will receive the push notification for sign in, however the sign-in button/screen will be underneath the other tabs in the app.Mdr223
Developer Response
We sincerely apologize for the troubles you have had with the app. We will have our support executive reach out to you as soon as possible. You can leave your good callback number, email ID, and available time for a call at support@zohoaccounts.com so that our support agent will call you to solve the issue.Immediately didn’t send notification and I’m locked out
I finally decided to go ahead and use multi factor and the very first time I tried using it the push notification failed to send and has since failed to send. Every. Single. Time.
My primary email account is now inaccessible. I had been able to sign in to my email online (not through the mobile app) until today, and now the sign in insists on sending a push notification that, guess what? Never arrives.
A separate Zoho email account gets push notifications no problem, but my primary account (the first one I tried using this on) is completely blocked. Same phone, same email app, same one auth app… While it’s nice to know that 2 step is in fact secure, it’s incredibly frustrating to be shut out of your own account simply by following the prompts to set up a security feature.Show lessBurningBothEnds
Developer Response
Looks like our support representative has mailed you regarding your issue. Please reply back to the email if the proposed workaround does not resolve the issue, so that we can help you resolve the issue from our end.Worst app ever
If you read other reviews you can see the problem I’m having is quite widespread. In years past I never had a problem, however linking ZOHO with OneAuth has been a nightmare. I keep getting resend push authentication which never arrives. I spent over an hour with no result. I called ZOHO customer service which was useless. I work for a major manufacturer but paid though a staffing company. The agent has tried everything but I still can’t sign in.
It would be a joke except I need to sign in to get paid.
Zero stars would be correctShow lessBobk126
Worked great for me
I already have this running on my desktop computer. To get the app running on my phone took about 10 seconds. Super easy set up and is working greatmcj3691
Great tech help
Kandapeen from zoho OneAuth was tremendously helpful in assisting me with a tech issue with a new phone. Very patient and guided me through step by step.Diesel-weasel
Slightly cumbersome
If a push notification comes through, opening up the app sends the push notification somewhere hidden. I have to generate a new one from the requesting service. Can’t the push notification approval dialog stay obvious?Valtandor
Developer Response
We would like to schedule a screensharing session with you to closely examine and analyze the issue you are experiencing. This will allow us to provide you with an appropriate and efficient solution. You can leave your good callback number, email ID, and available time for a call at support@zohoaccounts.com so that our support agent can schedule a meeting.Don’t install! A frustrating circular trap!
I just waisted three days trying to set up a “OneAuth” authorization method on my pre-existing Zoho account. Spoke with a customer representative in India…very polite and kind, but could not help! Three options offered but unable to initiate any of them. Just loops you back to where you started. Destroyed a very simple but effective and useful two-factor login process that worked! Changed the number and type of characters used to login so that now it doesn’t recognize or accept your previous password! YOU ARE LOCKED OUT!! I have time sensitive emails that I am unable to access! Everything is programmed and automated…only foreign representatives and long, long, long waits! No remedies. Suggest finding other email and authentication providers…Show lessGive-a-hand
Developer Response
We are sorry for the inconvenience caused. We will have our support executive reach out to you as soon as possible. You can leave your good callback number, email ID, and available time for a call at support@zohoaccounts.com so that our support agent will call you to solve the issue.Doesn’t work
Not intuitive. Almost never sends push notifications. Unusually have to get a text to sign in. Terrible product. It wastes my time. One star is actually too high of a rating. Sorry. Wish it wasn’t so. Contact me if you have questions. Thanks.WhateverEverwhat
Developer Response
We are sorry for the inconvenience caused. We will have our support executive reach out to you as soon as possible. You can leave your good callback number, email ID, and available time for a call at support@zohoaccounts.com so that our support agent will call you to solve the issue.DO NOT EVER GET A NEW PHONE
The folks that created this app clearly focused on the security aspects of the account, but never thought that folks might one day get a new cell phone. Twice now in the last couple of years, I had to get a new phone, after which I spent hours working with customer service, trying to figure out some way to designate my new phone as the new ‘primary device’ so that the push-notifications will go to my new phone. I just got another new phone and I’m on day two now - and STILL stuck.
I was able to create my own temporary work-around by designating my iPad as the primary device, but still waiting for customer support to figure out how to add my new phone to my account. It should NOT be this difficult.Show lessStill waiting......
Developer Response
We are sorry for the inconvenience caused. We will have our support executive reach out to you as soon as possible. You can leave your good callback number, email ID, and available time for a call at support@zohoaccounts.com so that our support agent will call you to solve the issue.Why?
Many times I would have to ask for the system to resend the push notification before I would get in.
It was also bring up the scanner at the same time when I was verifying the number sent to me.HitMasterB
Developer Response
We would like to know the issue that you have with the application, please drop us an email at support@zohoaccounts.com with your good call back number to reach you and a screenshot of this reply. So that we can schedule a call from our end and fix this issue.
